Journal Articles

Permanent URI for this collectionhttps://mro.massey.ac.nz/handle/10179/7915

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    Methodological reflections on ethics, relations of care and reciprocity in feminist research praxis
    (SAGE Publications, 2025-06-26) Walters VM; Beban A; Ashley N; Cain T
    This paper puts forward a model of feminist research practice, termed ‘TROVE’. This model emerged through methodological reflections on research ethics for a project exploring women's experiences of gender inequality over the life course. The paper discusses five relations of care that became core to the research: relations within the team; between researchers and participants; in participants' connection with their past, present, and future selves; among participants as a group; and across generations. Reciprocity, both in discourse and practice, played a pivotal role in these care relationships. The TROVE model highlights reciprocated relationships based on trust, recognition, openness, vulnerability, and empathy. These elements demonstrate the inherent value of care and reciprocity in feminist praxis and ethical research. They help to navigate tensions between procedural and situated ethics, and thereby have potential applications beyond explicitly feminist studies.
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    Frontline leadership in a distal employment relationship: a qualitative psychological contract perspective
    (Taylor and Francis Group on behalf of the Association of Industrial Relations Academics in Australia and New Zealand (AIRAANZ), 2025-06-02) Irai P; Arrowsmith J; Junaid F
    Frontline leadership is crucial to framing the psychological contract (PC), which governs implicit expectations and obligations between workers and their employers. Much of PC research focuses on white-collar and professional occupations, including in managing recent shifts between workplace and home-based working, and the dynamics of distal relationships in jobs such as driving are much less explored. This study explores the employment relationship, and in particular the supervisory role, in bus driving through the PC’s lens. Given the inherently subjective and relational nature of the PC and the dynamic context of Covid and industrial disputes in which the research was conducted, a qualitative approach was employed to understand how distal employment relationships influence the formation and fulfilment of PC. The findings highlighted structural challenges relating to privatisation and driver shortages, though it also underscored five distinct and relevant aspects of workplace support: trust, psychological safety, supervisor-bus driver exchange, co-worker relationships and relational leadership. Notably, drivers perceived under-delivery in these attributes were linked to inadequate perceived organisational support (POS) and PC breaches. These insights have implications for the broader literature on frontline leadership, POS, and PC while offering practical suggestions for improving employee relations and human resource management (HRM) in the industry.
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    Enabling Rural Telehealth for Older Adults in Underserved Rural Communities: Focus Group Study
    (JMIR Publications, 2022-11-04) Hunter I; Lockhart C; Rao V; Tootell B; Wong S
    Background: Telehealth is often suggested to improve access to health care and has had significant publicity worldwide during the COVID-19 pandemic. However, limited studies have examined the telehealth needs of underserved populations such as rural communities. Objective: This study aims to investigate enablers for telehealth use in underserved rural populations to improve access to health care for rural older adults. Methods: In total, 7 focus group discussions and 13 individual interviews were held across 4 diverse underserved rural communities. A total of 98 adults aged ≥55 years participated. The participants were asked whether they had used telehealth, how they saw their community’s health service needs evolving, how telehealth might help provide these services, and how they perceived barriers to and enablers of telehealth for older adults in rural communities. Focus group transcripts were thematically analyzed. Results: The term telehealth was not initially understood by many participants and required an explanation. Those who had used telehealth reported positive experiences (time and cost savings) and were likely to use telehealth again. A total of 2 main themes were identified through an equity lens. The first theme was trust, with 3 subthemes—trust in the telehealth technology, trust in the user (consumer and health provider), and trust in the health system. Having access to reliable and affordable internet connectivity and digital devices was a key enabler for telehealth use. Most rural areas had intermittent and unreliable internet connectivity. Another key enabler is easy access to user support. Trust in the health system focused on waiting times, lack of and/or delayed communication and coordination, and cost. The second theme was choice, with 3 subthemes—health service access, consultation type, and telehealth deployment. Access to health services through telehealth needs to be culturally appropriate and enable access to currently limited or absent services such as mental health and specialist services. Accessing specialist care through telehealth was extremely popular, although some participants preferred to be seen in person. A major enabler for telehealth was telehealth deployment by a fixed community hub or on a mobile bus, with support available, particularly when combined with non–health-related services such as internet banking. Conclusions: Overall, participants were keen on the idea of telehealth. Several barriers and enablers were identified, particularly trust and choice. The term telehealth is not well understood. The unreliable and expensive connectivity options available to rural communities have limited telehealth experience to phone or patient portal use for those with connectivity. Having the opportunity to try telehealth, particularly by using video, would increase the understanding and acceptance of telehealth. This study highlights that local rural communities need to be involved in designing telehealth services within their communities.
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    Artificial intelligence: An eye cast towards the mental health nursing horizon
    (John Wiley & Sons Australia Ltd, 2023-06) Wilson RL; Higgins O; Atem J; Donaldson AE; Gildberg FA; Hooper M; Hopwood M; Rosado S; Solomon B; Ward K; Welsh B
    There has been an international surge towards online, digital, and telehealth mental health services, further amplified during COVID-19. Implementation and integration of technological innovations, including artificial intelligence (AI), have increased with the intention to improve clinical, governance, and administrative decision-making. Mental health nurses (MHN) should consider the ramifications of these changes and reflect on their engagement with AI. It is time for mental health nurses to demonstrate leadership in the AI mental health discourse and to meaningfully advocate that safety and inclusion of end users' of mental health service interests are prioritized. To date, very little literature exists about this topic, revealing limited engagement by MHNs overall. The aim of this article is to provide an overview of AI in the mental health context and to stimulate discussion about the rapidity and trustworthiness of AI related to the MHN profession. Despite the pace of progress, and personal life experiences with AI, a lack of MHN leadership about AI exists. MHNs have a professional obligation to advocate for access and equity in health service distribution and provision, and this applies to digital and physical domains. Trustworthiness of AI supports access and equity, and for this reason, it is of concern to MHNs. MHN advocacy and leadership are required to ensure that misogynist, racist, discriminatory biases are not favoured in the development of decisional support systems and training sets that strengthens AI algorithms. The absence of MHNs in designing technological innovation is a risk related to the adequacy of the generation of services that are beneficial for vulnerable people such as tailored, precise, and streamlined mental healthcare provision. AI developers are interested to focus on person-like solutions; however, collaborations with MHNs are required to ensure a person-centred approach for future mental healthcare is not overlooked.
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    Using World Café to enhance Relationship-building for the Purpose of Developing Trust in Emotional Intelligence Training Environments
    (Academic Publishing Ltd, 2016) Ramsey PL; Gill L; Leberman S; Atkins S
    Every conversation or action between people involves an element of trust, particularly in workplace training environments. Personal development relies on the quality of trust relationships between trainer and learners, and between learners who experience feelings of vulnerability when dealing with issues that impact self-esteem and individual identity. Responsibility is placed on the trainer to create an environment characterised by trust so that learners feel safe, and unrestricted to embrace personal change, address challenging situations, and reflect on behaviours. Developing such an environment requires attentiveness to effective qualitative methodology. The research aim was to explore the need for relationship-building methodology such as World Café for encouraging the development of trusting relationships. The World Café followed an earlier study of 21 Emotional Intelligence (EI) trainers in New Zealand which sought to identify what variables contribute to the design of successful EI training. World Café was utilised as a relationship-building methodology for further exploring the nature of trust and for evaluating the method. This paper begins with a summary of literature on the nature of trust, then presents themes based on participants’ perspectives. Trust was firstly viewed through the lens of ‘inputs’. While offering a useful perspective, viewing trust as an output offered a practical way for training across different learning environments, organisational contexts, and differences between learners. These findings informed a new practice-based definition of trust. We also present our findings that support the need for relationshipbuilding methods, such as World Café, for building trust during the process of EI training.