Moore, SBulmer, SElms, J2025-09-102025-09-10JOURNAL OF RETAILING AND CONSUMER SERVICES, 2022, 640969-6989https://mro.massey.ac.nz/handle/10179/73520(c) The author/shttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.enAIDigital humansShoppingService encountersCustomer experienceSocial practiceThe social significance of AI in retail on customer experience and shopping practicesJournal Article10.1016/j.jretconser.2021.1027554484901873-1384CC BY-NC-ND1503 Business and Management1505 Marketing1506 Tourism