Statistics for Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time
Total visits
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| Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time | 3 |
Total visits per month
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| November 2023 | 1 |
| December 2023 | 0 |
| January 2024 | 0 |
| February 2024 | 0 |
| March 2024 | 0 |
| April 2024 | 2 |
| May 2024 | 0 |
File Visits
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| Gijsenberg, Van Heerde, and Verhoef (2015).pdf | 4 |