Statistics for Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time
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| Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time | 0 |
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| June 2025 | 0 |
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File Visits
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| Gijsenberg, Van Heerde, and Verhoef (2015).pdf | 12 |