Statistics for Development of a tool to measure service quality, from the patients' perspectives, in a New Zealand public hospital : is SERVQUAL the answer? : a thesis submitted to the Institute of Technology and Engineering, Massey University, in partial fulfilment of the requirements of the degree of Master of Philosophy
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| Development of a tool to measure service quality, from the patients' perspectives, in a New Zealand public hospital : is SERVQUAL the answer? : a thesis submitted to the Institute of Technology and Engineering, Massey University, in partial fulfilment of the requirements of the degree of Master of Philosophy | 1 |
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| 01_front.pdf | 8 |
| 02_whole.pdf | 6 |