Statistics for Development of a tool to measure service quality, from the patients' perspectives, in a New Zealand public hospital : is SERVQUAL the answer? : a thesis submitted to the Institute of Technology and Engineering, Massey University, in partial fulfilment of the requirements of the degree of Master of Philosophy

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Development of a tool to measure service quality, from the patients' perspectives, in a New Zealand public hospital : is SERVQUAL the answer? : a thesis submitted to the Institute of Technology and Engineering, Massey University, in partial fulfilment of the requirements of the degree of Master of Philosophy 5

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01_front.pdf 7
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