Statistics for The measurement of service quality in New Zealand heritage attractions : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Quality Management at Massey University, Department of Production Technology

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The measurement of service quality in New Zealand heritage attractions : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Quality Management at Massey University, Department of Production Technology 13

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02_whole.pdf 63
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