Abstract
As part of a staff-development initiative the Library staff decided to develop a customer services commitment.Jo Heslop from Impact Training facilitated a one-day workshop in January 1998, which all Library staff attended.Using a customer services document developed by a United States tertiary library, Manawatu Polytechnic Library staff (as we were then) wrote a customer services standards document, along with a service pledge. This commitment to customer service remains as our chief focus and is the foundation on which our work is based.
Citation
Brooker, J. Why good service isn't good enough : UCOL Library's pledge to provide excellence in customer service. Paper presented at Oceans of Opportunities: Library and Information Association of New Zealand Aotearoa 2003 Conference, 7 – 10 October 2003 Napier, New Zealand.
Date
2008-01-31T01:31:43Z
Description
Paper presented at Oceans of Opportunities: Library and Information Association of New Zealand Aotearoa 2003 Conference, 7 – 10 October 2003 Napier, New Zealand
