Public sector supplier value characteristics : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Supply Chain Management at Massey University, Palmerston North, New Zealand

Abstract

Post the global financial crisis there is a need for organisations to extract more value and productivity gains through innovation, supplier availability and efficiency. Key supplier value characteristics and associated supplier relationship management are important parts of supply chain management. In fact effective supplier relationship management and improving qualitative and quantitative levels of supplier measurement could be a competitive advantage of every company (Cusumano, 1991). Understanding Value from key supplier is not a new concept however customer of choice (Bew R., May 2007) is a relatively new concept which has superseded traditional views on key supplier management (Ming-Huei & Wen-Chiung, 2011) and is limited in its insights due to immaturity. The purpose of this study is to extend the knowledge not only in New Zealand and Australia Public Sector but other jurisdictions in the field of supplier value. This Thesis focuses on determining value priorities for public sector procurement. The research design is a quantitative study through survey using a control value set determined from pilot workshops in both jurisdictions. The delivery of a Value Characteristics Model (VCM) for the Public Sector extends the current body of knowledge. The framework developed can be used to determine the value priorities of a key supplier for the public sector.