Search
Now showing items 1-1 of 1
An adaptation and application of the Internal Service Quality Scale (INTSERVQUAL) to the context of a Not for Profit making organisation : a case study of the YMCA Central Region in New Zealand : a research report submitted in partial fulfilment of the requirements for the degree of Master of Quality Systems, Massey University
(Massey University, 2016)
An organisation's effectiveness depends on the activities of each department, each person at each level working co-operatively because each department or person at each level is an internal customer ot supplier of products ...