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The applicability of 'voice of the customer' tools to an indigenous organisation in a developing country : a thesis submitted to Massey University in partial fulfilment for the degree of Masters in Philosophy (Quality Systems), Massey University of Manawatu, Palmerston North, New Zealand749

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The applicability of 'voice of the customer' tools to an indigenous organisation in a developing country : a thesis submitted to Massey University in partial fulfilment for the degree of Masters in Philosophy (Quality Systems), Massey University of Manawatu, Palmerston North, New Zealand1202244

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