Browsing by Author "Brooker, Jane"

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    Why good service isn't good enough : UCOL Library's pledge to provide excellence in customer service
    (2008-01-31T01:31:43Z) Brooker, Jane
    As part of a staff-development initiative the Library staff decided to develop a customer services commitment.Jo Heslop from Impact Training facilitated a one-day workshop in January 1998, which all Library staff attended.Using a customer services document developed by a United States tertiary library, Manawatu Polytechnic Library staff (as we were then) wrote a customer services standards document, along with a service pledge. This commitment to customer service remains as our chief focus and is the foundation on which our work is based.