Browsing by Author "Kamarazaly, Myzatul Aishah"
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- ItemChallenges in strategic facilities management : analysis of problems faced by university facilities managers in New Zealand and Australia : a thesis presented in fulfilment of the requirements for the degree of Doctor of Philosophy (PHD) in Construction, School of Engineering & Advanced Technology, College of Sciences, Massey University, November 2014(Massey University, 2014) Kamarazaly, Myzatul AishahLike any set of professionals, the facilities managers (FMgrs) in universities face several challenges that constrain performance of their crucial roles. These range from internal managerial issues to external constraints which can be structured as PESTELI (i.e. political, economic, socio-cultural, technological, environmental, legal and institutional) constraints. The literature is replete with inexhaustible list of the challenges. However, a major gap in the literature is the lack of clear indications of the risk levels attached to these challenges or extent of their impact on the performance of the FMgrs. This study therefore aimed to contribute to filling this knowledge gap by exploring in depth the challenges and their relative levels of influences on the performance of university FMgrs. The specific objectives of the study were four-fold: (i) to identify the current internal and external challenges faced by universities facilities managers; (ii) to analyse the risk levels of the identified challenges based on their relative levels of impact on the achievement of the university strategic FM goals and their occurrence frequencies; (iii) to establish some innovative measures for addressing the key challenges; and (iv) to determine the key challenges facing tomorrow’s university facilities managers. Using the descriptive survey method, the study focused on the facilities managers in the Australasian universities. These comprised eight universities in New Zealand and forty universities in Australia. Views of facilities managers in these universities were obtained during three stages of data gathering: qualitative data gathering at the pilot interview stage, quantitative data gathering at the questionnaire survey stage, and some case studies at the model test survey stage. Descriptive statistics, multi-attribute analysis, rank correlation tests and statistical tests of significance were employed in the analysis of the research data and the tests of research hypotheses. Results showed that the critical challenges facing the university facilities managers (UFMs) comprised issues relating to the following: finance-related current internal challenge, economic-related current external challenges and sustainability-related future challenges. Overall, poor funding was identified as the root of all other issues faced by the UFMs, hence majority of the suggested strategies for addressing the key challenges related largely to financial improvement measures. Other key measures included optimizing asset utilization, supporting business case for capital investment with demonstrable returns on investment, improving FM’s strategic relevance through linking FM and corporate strategies, and investment in efficient technologies such as the building automation and management systems. The findings have contributed to filling an important knowledge gap by not only identifying the current and future challenges facing the UFMs, but also prioritising them based on their relative influences on the achievement of the strategic goals of the FM departments. This way, the limited resources at the disposal of the UFMs could be disbursed more cost-effectively in addressing the critical challenges in line with their identified risk levels. This would be of practical benefit to the facilities and property managers in formulating appropriate responses to the identified critical constraints with a view to achieving more satisfactory outcomes in their operations. Keywords: Australasia, challenges, facilities managers, risk analysis, strategic facilities management, university facilities.
- ItemOutsourcing versus in-house facilities management : framework for value adding selection : a research thesis presented in fulfillment of the requirements for the degree of Master of Philosophy (M.Phil.) in Construction, Institute of Technology & Engineering, College of Sciences, Massey University at Wellington, New Zealand(Massey University, 2007) Kamarazaly, Myzatul AishahInvestment in the physical infrastructure and the provision of facilities management (FM) services should be geared toward achieving the strategic objectives of an organization, which largely aim at value creation. Sole focus on the financials while choosing between outsourcing and in-house FM options excludes other non-financial measures such as the extent to which the FM route contributes to improving internal business processes and the overall strategic health of the organization. This paper presents the results of investigations into a holistic perspective on the key variables to consider in choosing between outsourcing and in-house FM in order to provide value added service and improve organizational performance. The study was limited to the views expressed by facilities and property managers registered with the Property Institute of New Zealand Property and the Facilities Management Association of Australia. The descriptive survey method was used, which comprised qualitative data gathering using unstructured interviews and quantitative data gathering using structured questionnaires. Content analyses, multi-attribute methods and Spearman’s rank correlation tests were used in the analysis of the data and the testing of the research propositions/ hypotheses. Results showed that four broad categories constitute the holistic FM functional areas: strategic, operational, property development/project management and general services. Outsourcing was perceived to be more suited than in-house for providing operational, property development/ project management and general services; in-house was more suited for the provision of strategic FM functions. The relative importance of the value adding criteria underlying the broad categories of FM services, as well as the suitability of the use of outsourcing and in-house approaches in meeting each criterion were established. Using the concept of Overall Suitability Score, a process chart was developed for use in making a strategic choice between outsourcing and in-house FM service provisions. The use of this chart is recommended to property and facilities managers, and other stakeholders who may be faced with the dilemma of choosing between outsourcing and in-house approaches to providing FM services. The methodology developed in this study could be replicated in related contexts to resolving strategic decision dilemma involving making choices amongst competing alternatives.