Browsing by Author "Macpherson W"

Now showing 1 - 6 of 6
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    An exploration of the organisational excellence architecture required to support an award winning business excellence journey
    (2024-04-01) Baig A; Robin M; James L; Macpherson W
    This report shares the findings from research investigating the Organisational Excellence Architecture (OEA) required to facilitate and accelerate an organisation's business excellence journey. The research builds on the Centre of Organisational Excellence Research (COER) 's research programme called Excellence Without Borders that is supported by the Global Excellence Model Council and Global Benchmarking Network. As the research aims to learn about the business excellence journey, organisations participating in the research were required to have undertaken at least one business excellence assessment (internal self-assessment or external assessment) in the last five years. In total, 48 organisations from 15 countries participated through completing a survey with 23 of these also participating in a structured interview. The research took place between November, 2020 to November, 2021.
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    Redundancy with dignity – Give it to me straight
    (ER Publishing Ltd, 2023-09-01) Macpherson W; Ashwell D
    In times of crisis, organisations implement cost-cutting measures, including retrenchment. Research on employee redundancy often focuses on the processes performed by organisations. This paper, however, reports on the expectations of New Zealand and Australian employees (n=613) during the later stages of the pandemic-lockdown environment, circa late 2021, regarding their organisation’s messaging of imminent redundancy. Employees in both countries indicated that they seek dignity and directness, and to be told face-to-face by their immediate line manager, senior line manager, or CEO that they are being “made redundant”. Interestingly, being told by Human Resources personnel was a least favoured option. This research informs organisations of their organisational justice and corporate social responsibilities in times of retrenchment.
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    SME employee perceptions about future work–life flexibility: findings from New Zealand
    (Taylor and Francis Group, 2025-06-17) Scott J; Macpherson W; Tootell B; Kobayashi K; Kelly S
    Employees of New Zealand small and medium enterprises (SMEs) desire more work–life flexibility and are seeking change in the workplace. Applying institutional theory and the related concept of institutional work as our theoretical frame, we explored employee perceptions about working arrangements and found a substantial desire for change. Specifically, 71% of 619 employees surveyed wanted more work–life flexibility, with the research highlighting three constructs that contribute to employee perceptions about their work and nonwork interface: working pattern control, job flexibility, and a sense of being respected. The findings are significant and novel as they illustrate a renewed desire on the part of employees to change work arrangement practices in response to recent lived experiences. Given these demands for flexibility are now being driven from an employee rather than employer perspective, this could lead to the development of new normative expectations that would place pressure on SMEs to change work arrangements in response to employees’ active agency. In current high-employment environments, employee flexibility is likely to facilitate a recruitment and retention advantage, and each of the identified constructs will potentially play a fundamental major role in employee–employer relationships.
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    The Future of Work: Artificial Intelligence (AI) in the Workplace. (Report 16). BusinessFirstNZ
    (2023-11-21) Scott J; Macpherson W; Kobayashi K
    This report summarises the fourth BusinessFirstNZ workshop for 2024, and 17th in the series, hosted by the Massey Business School to engage local businesses. The initiative seeks to assist business leaders to highlight business problems and seek practical solutions in their pursuit of business excellence and sustainable competitive advantage. In this half-day workshop, Associate Professor David Brougham from the School of Management gave attendees an overview and update of AI before helping them explore how it can be used in their working and daily lives for greater efficiency, effectiveness, and ultimately productivity. David drew on his expertise and research in the future of work to take participants through an afternoon of considering how emerging technologies might impact their workplace. The focus of the workshop was supporting attendees to think about the challenges and opportunities their business is likely to face in the next ten years, the jobs that might be automated in their industry, and to focus on the future of automation in their line of work. Highlights of the workshop included: • An overview of disruptive technologies, their impact on companies, and understanding the adoption of new ideas, products, and activities • Discussion on the different ways businesses already engage with AI tools, such as ChatGPT • Brainstorming about the ways in which businesses might use AI tools in the future • Implications for businesses as AI tools continue to become more mainstream