Browsing by Author "Prayag G"

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    Destination transitions and resilience following trigger events and transformative moments
    (Taylor and Francis Group, 2024-04-28) Hall CM; Prayag G; Fang SE
    Disasters and crises are increasingly seen as opportunities for transformation of the tourism system at various scales. From a resilience perspective, crises and disasters may act as trigger events for system change, sometimes described as the “disaster-reform hypothesis”. An integrative framework informed by different fields is used to analyse the destination development pathways following the Kaikōura earthquake in New Zealand. In addition to policy documents and media, the study draws on semi-structured interviews with 21 business owners and managers in the Kaikōura region, an internationally recognised ecotourism destination. The findings show pathway competition, experimentation, scale effects and lock-in influencing transitions. The research identifies interactions between different actors at different levels of governance in shaping destination pathways post-disaster, with external political and economic actors having the most influence. Multiple levels of resilience chart a potentially more resilient destination. The study concludes that the range of potential destination pathways is constrained by decision-making at other scales, e.g. national policy settings and insurance coverage, that affect tourism businesses and destination decision-making. As a result, the notion of transformation should be understood as an essentially contested concept both within a destination and between destination stakeholders and those that operate at a national scale.
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    Transformative Service Research Methodologies for Vulnerable Participants
    (SAGE Publications, 10/11/2022) Dodds S; Finsterwalder J; Prayag G; Subramanian I
    Understanding vulnerable consumers when conducting Transformative Service Research (TSR) is essential but these consumers and their contexts are often complex and difficult to research. Despite a movement towards TSR methodologies suitable for studying vulnerable participants and their contexts, a comprehensive framework that can guide service researchers is lacking. The purpose of this paper is to investigate appropriate methods, procedures, and protocols that permit researching a wide range of vulnerable groups and exposures to vulnerable situations in TSR. This is undertaken via a review of the literature and the authors’ reflections of their experiences with researching vulnerability in various configurations (e.g., disasters, refugees, healthcare, disability, and older people). Through an iterative process of personal case reflections and group discussions blended with extant literature, patterns and insights regarding appropriate research protocols, techniques, processes, and sampling are identified. These insights contribute to the development of a comprehensive TSR framework in five research method areas including 1) consideration of the context, researcher, support persons and participants, 2) recruitment considerations relating to sampling, 3) recruitment considerations in terms of ethics and set-up, 4) data collection considerations relating to research protocol and set-up, and 5) data collection considerations. The framework can guide both academics and practitioners to enhance research outcomes for both participants and researchers.