Browsing by Author "Tan N-L"

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    Consumer usage intention of electronic wallets during the COVID-19 pandemic in Malaysia
    (Taylor and Francis Group, 3/04/2022) Adedapo Oluwaseyi O; Olawole F; Oluwayomi Toyin O; Chris A; Tan N-L
    An electronic wallet (e-wallet) is the digital equivalent of a physical wallet that can support cashless and contactless payment, thereby enabling consumers’ to meet the physical contact restrictions imposed to contain the spread of COVID-19. Hence, consistent with the increasing awareness of e-wallets, this study investigates consumers’ intention to use e-wallets. Drawing on the motivation-ability-opportunity (MAO) framework, we investigated the factors of consumers’ usage intention of e-wallets. The hypothesized model was tested using the survey data collected from 226 respondents in Malaysia. The results of partial modelling analysis of 226 respondents affirmed the significance of perceived COVID-19 risk, perceived government support, and facilitating conditions in influencing usage intention. However, effort expectancy was not a significant predictor. As hypothesized, facilitating conditions moderated the effects of effort expectancy and perceived government support on usage intention, but not that of perceived COVID-19 risk. Our findings demonstrated that motivation in terms of health risk avoidance and government incentives and opportunity in the form of facilitating conditions play significant roles in influencing the usage intention of e-wallets.
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    How does the rise of eco-consciousness shape consumers’ buying intent? Exploring the moderated mediation model of NAM-ELM
    (Emerald, 2025-02-04) Tan CN-L; Fauzi MA; Harun SA; Tan N-L
    This study employs the norm activation model (NAM) and the elaboration likelihood model (ELM) to investigate the drivers of consumers’ buying intent (BUI) for eco-friendly products (EFP). The primary emphasis is on eco-consciousness, which includes environmental literacy (ENL) and environmental concern (ENC). The research further examines the mediating role of ENC in the relationship between ENL and BUI while also considering the sequential mediation effects involving both ENC and eco-responsible practices (ERP). Additionally, the study explores the moderating influence of attitude (ATT) on the relationship between ENC and ERP and its effect on ERP and BUI. Employing purposive sampling, 412 online survey responses were statistically analysed using partial least squares structural equation modelling (PLS-SEM). The findings of this study demonstrate that ENL exerts a significant and positive influence on ENC, subsequently enhancing BUI. Moreover, there is a positive relationship between ENC and ERP and ERP and BUI. This research further indicates that ENC positively mediates the relationship between ENL and BUI. Additionally, ENC and ERP sequentially and positively mediate the relationships involving ENL and BUI. Furthermore, the results suggest that the strength of the association between ENC and ERP marginally decreases (trivial), and the strength of the relationship between ERP and BUI decreases (small). This study advances the existing body of knowledge by integrating NAM and ELM to examine the drivers of consumers’ BUI toward EFP thoroughly. The research offers novel insights into the relationship between ENL and ENC and their effects on ERP and BUI, underscoring the significant role of consumers’ eco-consciousness. The findings have practical implications for businesses and policymakers who seek to formulate strategies that align with consumers’ psychological, cognitive, and behavioural processes in the context of Sustainable Development Goal 12 (SDG12), which can contribute to the global effort to foster more eco-friendly products and a sustainable future.
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    Influence of investment experience and demographic factors on retirement planning intention
    (Canadian Center of Science and Education, 31/01/2011) Ng TH; Tay WY; Tan CN-L; Lim YS; Tan N-L
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    Toward an integrated framework for examining the addictive use of smartphones among young adults
    (Wolters Kluwer Medknow Publications, 2023-09-18) Tan N-L
    Introduction: Despite the growing concern over addictive smartphone use among young adults, there is a lack of understanding of the specific mechanisms underlying this phenomenon. This study aims to fill this gap by integrating the stimulus‑organism‑response–cognitive‑adaptive‑normative model to examine the drivers of habitual smartphone behavior and addictive use and the role of habitual behavior as a mediator. Methods: A quantitative method employing a purposive sampling technique was used to collect self‑administered online questionnaires between May and August 2016 from 705 young adults (aged 17–30 years) in Malaysia. Partial least squares structural equation modeling was used. Results: Convenience (β =0.256, t = 5.993, P < 0.001), social needs (β =0.349, t = 8.661, P < 0.001), and social influence (β =0.108, t = 3.108, P < 0.01) are positively associated with habitual behavior. However, convenience (β =0.041, t = 0.997) and social needs (β = −0.027, t = 0.682) are not associated with addictive use, even though social influence (β =0.195, t = 5.116, P < 0.001) did significantly influenced addictive use. Furthermore, habitual behavior is an extremely strong determinant of addictive use (β =0.505, t = 13.837, P < 0.001). The results also indicated that habitual behavior partially mediated the relationship between the drivers and addictive use. Conclusion: This study emphasizes the importance of the drivers (i.e., convenience, social needs, and social influence) in shaping habitual behavior and addictive use so that policies can promote responsible and healthy smartphone use among young adults.