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Author: search.filters.author.Potter SHSubject: search.filters.subject.Communication

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    Organisational response to the 2007 Ruapehu Crater Lake breakout lahar in New Zealand: Use of communication in creating an effective response
    (Springer International Publishing, 2016-01-05) Becker J; Leonard GJ; Potter SH; Coomer MA; Paton D; Wright K; Johnston DM; Fearnley, C; Bird, D; Jolly, GE; Haynes, K
    When Mt. Ruapehu erupted in 1995-1996 in New Zealand, a tephra barrier was created alongside Crater Lake on the top of Mt. Ruapehu. This barrier acted as a dam, with Crater Lake rising behind it over time. In 2007 the lake breached the dam and a lahar occurred down the Whangaehu Valley and across the volcano’s broad alluvial ring-plain. Given the lahar history from Ruapehu, the risk from the 2007 event was identified beforehand and steps taken to reduce the risks to life and infrastructure. An early warning system was set up to notify when the dam had broken and the lahar had occurred. Physical works to mitigate the risk were put in place. A planning group was also formed and emergency management plans were put in place to respond to the risk. To assess the effectiveness of planning for and responding to the lahar, semi-structured interviews were undertaken with personnel from key organisations both before and after the lahar event. This chapter discusses the findings from the interviews in the context of communications, and highlights how good communications contributed to an effective emergency management response. As the potential for a lahar was identifiable, approximately 10 years of lead-up time was available to install warning system hardware, implement physical mitigation measures, create emergency management plans, and practice exercises for the lahar. The planning and exercising developed effective internal communications, engendered relationships, and moved individuals towards a shared mental model of how a respond to the event. Consequently, the response played out largely as planned with only minor communication issues occurring on the day of the lahar. The minor communication issues were due to strong personal connections leading to at least one case of the plan being bypassed. Communication levels during the lahar event itself were also different from that experienced in exercises, and in some instances communications were seen to increase almost three-fold. This increase in level of communication, led to some difficulty in getting through to the main Incident Control Point. A final thought regarding public communications prior to the event was that more effort could have been given to developing and integrating public information about the lahar, to allow for ease of understanding about the event and integration of information across agencies.
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    When the earth doesn't stop shaking: How experiences over time influenced information needs, communication, and interpretation of aftershock information during the Canterbury Earthquake Sequence, New Zealand
    (Elsevier, 1/03/2019) Becker JS; Potter SH; McBride SK; Wein A; Doyle EEH; Paton D
    © 2018 The Authors The Canterbury Earthquake Sequence (CES) began with the Darfield earthquake on 4 September 2010. Continual large and small aftershocks since that time have meant communities have cycled through repeated periods of impact, response and recovery. Scientific communication about aftershocks during such a prolonged sequence has faced distinct challenges. We conducted research to better understand aftershock information needs for agencies and the public, and how people interpreted and responded to such information. We found that a wide range of information was needed from basic facts about aftershocks through to more technical information, and in different formats (e.g. maps, tables, graphs, text, analogies). Information needs also evolved throughout the sequence, and differed depending on people's roles and experiences, and the phase of impact, response and recovery communities were in. Interpretation of aftershock information was influenced by a variety of factors including how understandable and relevant the information was, whether people had prior knowledge or experience of aftershocks, whether the information was personalised or contextualised, emotions and feelings, credibility and trust, and external influences. Given that such a diversity of evolving information is required, it is imperative that geoscientists strategize how to provide such information before a significant earthquake occurs.