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    Body appreciation around the world: Measurement invariance of the Body Appreciation Scale-2 (BAS-2) across 65 nations, 40 languages, gender identities, and age.
    (Elsevier B.V., 2023-08-13) Swami V; Tran US; Stieger S; Aavik T; Ranjbar HA; Adebayo SO; Afhami R; Ahmed O; Aimé A; Akel M; Halbusi HA; Alexias G; Ali KF; Alp-Dal N; Alsalhani AB; Álvares-Solas S; Amaral ACS; Andrianto S; Aspden T; Argyrides M; Aruta JJBR; Atkin S; Ayandele O; Baceviciene M; Bahbouh R; Ballesio A; Barron D; Bellard A; Bender SS; Beydağ KD; Birovljević G; Blackburn M-È; Borja-Alvarez T; Borowiec J; Bozogáňová M; Bratland-Sanda S; Browning MHEM; Brytek-Matera A; Burakova M; Çakır-Koçak Y; Camacho P; Camilleri VE; Cazzato V; Cerea S; Chaiwutikornwanich A; Chaleeraktrakoon T; Chambers T; Chen Q-W; Chen X; Chien C-L; Chobthamkit P; Choompunuch B; Compte EJ; Corrigan J; Cosmas G; Cowden RG; Czepczor-Bernat K; Czub M; da Silva WR; Dadfar M; Dalley SE; Dany L; Datu JAD; Berbert de Carvalho PH; Coelho GLDH; De Jesus AOS; Debbabi SH; Dhakal S; Di Bernardo F; Dimitrova DD; Dion J; Dixson B; Donofrio SM; Drysch M; Du H; Dzhambov AM; El-Jor C; Enea V; Eskin M; Farbod F; Farrugia L; Fian L; Fisher ML; Folwarczny M; Frederick DA; Fuller-Tyszkiewicz M; Furnham A; García AA; Geller S; Ghisi M; Ghorbani A; Martinez MAG; Gradidge S; Graf S; Grano C; Gyene G; Hallit S; Hamdan M; Handelzalts JE; Hanel PHP; Hawks SR; Hekmati I; Helmy M; Hill T; Hina F; Holenweger G; Hřebíčková M; Ijabadeniyi OA; Imam A; İnce B; Irrazabal N; Jankauskiene R; Jiang D-Y; Jiménez-Borja M; Jiménez-Borja V; Johnson EM; Jovanović V; Jović M; Jović M; Junqueira ACP; Kahle L-M; Kantanista A; Karakiraz A; Karkin AN; Kasten E; Khatib S; Khieowan N; Kimong PJ; Kiropoulos L; Knittel J; Kohli N; Koprivnik M; Kospakov A; Król-Zielińska M; Krug I; Kuan G; Kueh YC; Kujan O; Kukić M; Kumar S; Kumar V; Lamba N; Lauri MA; Laus MF; LeBlanc LA; Lee HJ; Lipowska M; Lipowski M; Lombardo C; Lukács A; Maïano C; Malik S; Manjary M; Baldó LM; Martinez-Banfi M; Massar K; Matera C; McAnirlin O; Mebarak MR; Mechri A; Meireles JFF; Mesko N; Mills J; Miyairi M; Modi R; Modrzejewska A; Modrzejewska J; Mulgrew KE; Myers TA; Namatame H; Nassani MZ; Nerini A; Neto F; Neto J; Neves AN; Ng S-K; Nithiya D; O J; Obeid S; Oda-Montecinos C; Olapegba PO; Olonisakin TT; Omar SS; Örlygsdóttir B; Özsoy E; Otterbring T; Pahl S; Panasiti MS; Park Y; Patwary MM; Pethö T; Petrova N; Pietschnig J; Pourmahmoud S; Prabhu VG; Poštuvan V; Prokop P; Ramseyer Winter VL; Razmus M; Ru T; Rupar M; Sahlan RN; Hassan MS; Šalov A; Sapkota S; Sarfo JO; Sawamiya Y; Schaefer K; Schulte-Mecklenbeck M; Seekis V; Selvi K; Sharifi M; Shrivastava A; Siddique RF; Sigurdsson V; Silkane V; Šimunić A; Singh G; Slezáčková A; Sundgot-Borgen C; Ten Hoor G; Tevichapong P; Tipandjan A; Todd J; Togas C; Tonini F; Tovar-Castro JC; Trangsrud LKJ; Tripathi P; Tudorel O; Tylka TL; Uyzbayeva A; Vally Z; Vanags E; Vega LD; Vicente-Arruebarrena A; Vidal-Mollón J; Vilar R; Villegas H; Vintilă M; Wallner C; White MP; Whitebridge S; Windhager S; Wong KY; Yau EK; Yamamiya Y; Yeung VWL; Zanetti MC; Zawisza M; Zeeni N; Zvaríková M; Voracek M
    The Body Appreciation Scale-2 (BAS-2) is a widely used measure of a core facet of the positive body image construct. However, extant research concerning measurement invariance of the BAS-2 across a large number of nations remains limited. Here, we utilised the Body Image in Nature (BINS) dataset - with data collected between 2020 and 2022 - to assess measurement invariance of the BAS-2 across 65 nations, 40 languages, gender identities, and age groups. Multi-group confirmatory factor analysis indicated that full scalar invariance was upheld across all nations, languages, gender identities, and age groups, suggesting that the unidimensional BAS-2 model has widespread applicability. There were large differences across nations and languages in latent body appreciation, while differences across gender identities and age groups were negligible-to-small. Additionally, greater body appreciation was significantly associated with higher life satisfaction, being single (versus being married or in a committed relationship), and greater rurality (versus urbanicity). Across a subset of nations where nation-level data were available, greater body appreciation was also significantly associated with greater cultural distance from the United States and greater relative income inequality. These findings suggest that the BAS-2 likely captures a near-universal conceptualisation of the body appreciation construct, which should facilitate further cross-cultural research.
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    Social media: Where customers air their troubles—How to respond to them?
    (Elsevier España, S L, 2021-11-26) Sigurdsson V; Larsen NM; Gudmundsdottir HK; Alemu MH; Menon RGV; Fagerstrøm A
    Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers on a company's Facebook page prefer to be treated. We built on the multi-attribute product concept and conducted four sequential studies in the air transport industry. Studies 1–3 were conducted to identify the service failures with a high magnitude of negative utilities as judged by consumers. The studies also served to build a service failure scenario involving relevant service recovery attributes related to the entire complaint process. The results showed that lost baggage had the highest magnitude of negative utility. The attributes that consumers found most appropriate in the case of lost baggage were timeliness and type of initial response, communication modes, compensation type, and types of information throughout the complaint process. Study 4 took this further by putting participants into the scenario to analyze their preferences, segments, and profiles. The findings presented in this study have practical implications for airlines and consumers because the results reveal four distinct consumer segments and indicate the presence of heterogeneous preferences for communication modes and interaction types across segments.