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    An exploration of the organisational excellence architecture required to support an award-winning business excellence journey : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy at Massey University, Palmerston North, New Zealand
    (Massey University, 2024-12-09) Baig, Mirza Atif
    The Business Excellence (BE) approach and its underlying philosophy are now established means of enhancing organisations’ performance. BE is institutionalised through BE models to achieve excellence in strategies; business practices; and, stakeholder-related performance results. In turn, these activities contribute to the organisation becoming best in their respective market. While numerous studies have examined different aspects of BE, there remains a lack of research on the actual BE implementation required to guide researchers, consultants and practitioners. The absence of a unified framework has led to inconsistent practices across organisations, of which some has resulted in results less than expected. To bridge this gap, this research introduces the novel concept of Organisational Excellence Architecture (OEA). OEA refers to the formal support structure, resources, processes and assessment tools used to assist the implementation of BE within an organisation. This research explores the OEA supporting award-winning BE maturity. A sequential mixed methods approach was adopted that resulted in participation from 50 organisations across 17 countries. Contributions were acquired by way of an online survey, followed by optional structured interviews to identify BE their implementation approaches and best practices. The empirical data guided the iterative development of the OEA model established from the literature and the subsequent refinement of the final OEA model. This model is supported with an OEA design toolkit. The toolkit includes OEA design tool guidelines; an OEA design assessment tool; best practices examples; and, four research articles. This study makes a contribution to the BE literature, providing detailed, updated research on BE implementation approaches and best practices. It offers practical insights for BE practitioners and organisations, enhancing the understanding of effective BE implementation strategies. Future research is now invited to validate and refine the OEA model and the OEA design toolkit to improve their applicability and effectiveness across diverse organisational contexts.
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    Violins, venues and vortexes : interrogating pre-reflective relationality in orchestral work : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Manawatū Campus, Palmerston North, New Zealand
    (Massey University, 2022) Gilling, David
    This thesis explores the social structures of organising through an analysis of pre-reflective relationality in orchestral performance across three exemplary settings. These are: the opening stanza of a performance by the orchestra in which I play; a highly regarded performance by a well-known orchestra and conductor; and a concert performed under the shadow of COVID-19. Within these contexts, the player’s relationship with instrument and score, the role of the conductor, relations between conductor and player, and the player’s relations with audience, artifact and colleague are discussed. The study draws on autoethnography and the descriptive phenomenological method of Giorgi (2012). This framework allows work practices that are specialized, tacit, and entrenched to be interrogated through the theoretical lens of Merleau-Ponty’s (1968) late ontology as represented by the constructs of reversibility, écart, and Flesh. The research contributes to organisational knowledge on three dimensions. The contribution to theory is made through the interrogation of the pre-reflective relational bonds in symphony orchestras, first between individuals and artifacts, and then between individuals and colleagues, which shape the inter-collegial ‘between space’ (Ladkin, 2013) where the organizing of performance – the music-making itself – happens. The contribution to method is made in the exploration of specialized personal experience for research purposes through Giorgi’s framework and Merleau-Ponty’s constructs, while the contribution to practice builds on this foundation by using Merleau-Ponty’s ideas to acknowledge the inanimate alongside the human and so offer a fresh starting point for the understanding of organizational relationality. This approach also allows orchestral performance to emerge as a primordially interwoven, inherently reversible meshwork of relational connectivity harnessed in pursuit of a collective purpose. As organizations look beyond COVID-19 to a world where the virtual and hybrid must be accommodated alongside the longstanding and traditional, holistic approaches such as the one offered here will resonate with researchers and managers alike as they come to terms with relational structures and organizational contexts transformed by the combined effects of pandemic-related disruption and technological change.
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    Cooperation in competitive miniatures games : an examination of coopetitive behaviour : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Management at Massey University, Auckland, New Zealand
    (Massey University, 2019) Imbeau, Jean-Sebastien
    The following study uses competitive miniatures board games as a novel research environment to examine how, when and why individuals choose between cooperative and competitive strategies to advance their interests, both within the game match itself and within the broader community of gamers, and what factors affect these decisions. Drawing on literature from the study fields of coopetition (a situation of simultaneous cooperation and competition) and decision making, the study focuses on environmental factors and systemic features of the games and game cultures, and how these impact player decisions and perspectives on the competitive/cooperative paradox. Findings supported value creation as a key motivator in player behaviour. Participants overall expressed a non zero-sum understanding of the coopetitive environment. The existence of a coopetitive tension within competitive miniatures games was acknowledged across the board, although its severity was perceived differently across participants. Participants also identified a number of key strategies and tools used to mitigate or navigate this tension. These included reciprocity, communicating intent, following the principles of clean play, and adhering to a set of unwritten rules and norms around sportsmanship and fairness. Players also identified a number of systemic features that results in negative experiences for them. These included gotchas, unclear rules, and a sense of imbalance that can result in a player feeling powerless and unengaged. Likewise, a number of systemic features that help reduce conflict were discussed. These included the existence of a tight ruleset, managing player expectations, and the establishment of a neutral authority to mediate disputes. The findings are used to propose a model of human behaviour in coopetitive situations, intended to further develop understanding of coopetition and behaviour within bilateral coopetitive environments.