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    Radical incrementalism : systems design in the public sector : a thesis presented in partial fulfilment of the requirements for a Master of Design at Massey University, Wellington, New Zealand
    (Massey University, 2021) Pivac Solomon, Justine
    Across the globe, governments increasingly struggle to address wicked and complex issues such as climate change and rising inequality alongside challenges of the 21st century such as COVID-19. In Aotearoa/New Zealand, public sector transformation projects rarely meet expectations as we work to solve these challenges with traditional solutions from our past. Over the past decade, human centred design and similar practices have emerged, and in the intersection with systems thinking, these tools have created opportunities to imagine different futures. With the desire in the public sector to innovate, the challenge remains in effective implementation which require significant evolution in mindsets, capability, and ways of working. This exegesis aims to add to the knowledge base of public sector innovation by providing insights and reflections on the bringing about radical but incremental change through using design and systems thinking methodologies. The exegesis describes and reflects on four public-sector design projects that sought to make change for and with communities. The first three case studies provide a snapshot of the evolution of the projects with challenges, supports and reflections from each. The fourth case study documents the design of a new strategic investment approach. The exegesis culminates in collated lessons learned from all four case studies to provide an annotated checklist that will provide guidance to others embarked in these vital but challenging ways of working in the public sector. Transformation of systems and structures require solutions with the agility to adapt to cultures, timeframes and lessons, and to be responsive to the needs of the people they serve. These case studies demonstrate the challenge of innovating in the public sector, and while radical transformation isn’t always the result, the incremental processes documented here offer examples of how to move towards the vision of the public sector working in a different way for the benefit of children, whānau and communities in Aotearoa/New Zealand.
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    Eat like a local : a culture cuisine guide for the English-speaking visitor in a non-major city in China : a thesis presented in partial fulfilment of the requirements for a Master in Design at Massey University, Wellington, New Zealand
    (Massey University, 2019) Lin, Danjing
    Cuisine and dining traditions are emblematic of local culture (Sutton, 2010), and tourism food consumption is an important way for travellers to experience the local culture (Chang, Kivela, & Mak, 2010; Germann Molz, 2007). As we know, China is not an English-speaking country, which has become a barrier for non-Chinese speaking travellers to travel independently. However, China is gradually perfecting multilingual translations of urban road signs and attractions, but there are still large gaps when it comes to food translations. In China, authentic food is usually hidden in the lives of local people. Due to many of these restaurants are family-owned inheritance of old stores with no commercial propaganda and gimmicks, and all rely on the reputation of customers. This project aims to design interactive media to help the English-speaking traveller to break the language barrier and experience Chinese food like a local. By focusing on authentic Chinese local food located in non-major cities that receive less attention from travellers. Most of the non-major cities are not well-known because there is not much tourist information available. Using the city of Changsha as a model, the function of interactive media will cover the basic functions of existing food apps, such as restaurant introductions, locations, recommendations, and menus and prices. Includes new features that differ from the general food app, such as food stories and dining traditions; food ingredients, with possible allergens; and diet habits. The goal is to design a digital guide for the English-speaking travellers in China.