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Item Impact of technostress on job satisfaction and organizational commitment : a thesis presented in partial fulfillment of the requirements for the degree of Master of Management (Management) at Massey University, Auckland, New Zealand / Ian Hyslop(Massey University, 2013) Qiu, WeiDue to the fast development of ICT technology, both our private and professional lives have changed fundamentally. By using mobile computing communication devices and computer networks, people have the ability to access information quickly; real-time information sharing with colleagues that can happen anytime and anywhere. Thus employees may feel forced to be always connected and respond to work-related issues at any time, and so lose the control of their personal lives. With the adoption of ICTs, organizations are taking on the pressures of frequent re-engineering and process changes, driven by the ICT changes and upgrades. Although the evolution of ICTs has brought numerous potential benefits to the organization, employees often feel frustrated and distressed when they are not able to cope with the demands of organizational computer usage. Recent literature has named this technology-related stress “technostress”. The primary objective of the present study is to develop and validate a model that analyzes the effects of factors that create technostress, and examines its relationship with job satisfaction and organizational commitment. In addition, this study also attempts to identify a mechanism that can potentially alleviate the negative effects of technostress. It examines how user involvement as a technostress inhibitor affects technostress, job satisfaction and organizational outcomes. The result is based on a survey data analysis of 215 people who work in New Zealand . A structural equation modeling technique was applied to examine the simultaneous casual relationships between technostress creators and other variables, and further, to explain them Results from the present study found that technostress is a significant factor in predicting employee job satisfaction, which in turn impacts on their organizational commitment. It also provides evidence for the mediating effect of job satisfaction in the relationship between stress and organizational commitment. In addition, this study highlights the complex nature of user involvement and its complex relationship with other organizational and individual factors. The technology world will continue to advance; organizations will continually introduce new technology to keep up with competition in the market, and employees cannot avoid continually increasing their daily interactions with ICTs. This study demonstrates potential negative effects of technostress for ICT usage in organizations. The results of the study suggest that technostress is an important factor in predicting the job satisfaction of employees, which in turn influences their commitment to the organization.Item Perceived value of ICT skills within New Zealand organisations : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Business Information Systems at Massey University, Manawatu, Palmerston North, New Zealand(Massey University, 2012) Wan, JunToday, information and communication technology (ICT) plays a critical role in economic growth. The ever changing technology and heavy investment in ICTs has resulted in increased demand for various ICT skills. In the last few decades, numerous studies have attempted to address issues related to ICT skill needs. However, a lack of standard classification of ICT skills has made the research outcomes inconsistent and difficult to compare. The research reported in this thesis seeks to overcome this lack of consistency by using a standard skills framework (SFIA, Skills Framework for an Information Age) to establish the demand for ICT skills within New Zealand. This study is intended to benefit the education sector and industry training organisations in planning their educational programs to align the industry needs. The research findings can also benefit the economic development agencies in assessing and resolving the ICT skill needs within New Zealand. A questionnaire survey was adopted as the research instrument. The aim of the survey was to identify the demand for various ICT skills by ascertaining the perceived value of those skills to organisations in both the short and longer term. In total, 590 questionnaires were distributed to the organisations, randomly selected from Kompass Database via Massey University’s website, with 100 or more employees nationwide. The total of 90 responses achieved a response rate of over 15%. With 16 not being considered due to the respondents being unable to answer the questions or incomplete questionnaires, 74 valid questionnaires were used in the analysis of the results. The research findings reveal that, in both the short and longer term, there is moderate to high demand for the majority of skills examined in this study. The top 3 skills that were rated as being the most valuable in both the short and longer term are “Managing the ICT function”, “Application support” and “IT operations, network operation & network support”. The 2 skills rated as being the least valuable in both timeframes are “Solution safety design and safety assessment” and “Marketing, sales & sales support”. The skills that are directly related to technological specialties are in higher demand in the short term than the non-technological knowledge/skills. However, the non-technological knowledge/skills are seen as being more important than the direct technological skills in the longer term. This study did not address the supply side of ICT skills in the industry. Therefore, the demand measured by ratings of values cannot be used as an indication of skills shortage. It is recommended that a study on supply of the same skills (preferably using the same standard skills framework) will be beneficial as it identifies the areas of shortage that should be planned for.Item Manager's perceptions of the relationship between the use of ICTs and organisational performance : case study of the Tuvalu financial services industry : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Business Information Systems at Massey University, Albany, New Zealand(Massey University, 2012) Patolo, TaufiaMany organisations have invested significant resources into the adoption and use of information and communication technologies (ICTs). This has triggered significant debate as to whether these investments are worthwhile. Much of the literature establishes a positive relationship between ICTs and improved organisational performance, but not in all contexts. This study investigates the perceived relationship between the use of ICTs and the performance of the Tuvalu financial services industry (TFSI). It explores the views of managers in the TFSI about the level of ICT use and access, competitive advantage derived from the use of ICTs, challenges of implementing ICTs and integration of future ICT tools. The resource-based value (RBV) framework is used to develop a conceptual model. This model is tested in a positivist paradigm using semi-structured interviews in a qualitative approach. The study finds that the TFSI managers believe that the performance of the industry has benefited from the deployment of ICTs, particularly in collaboration, efficiency, data monitoring and communication. The study finds support for increased competitive advantage for the industry from transformation of TFSI operations and increased institutional knowledge. Key challenges to fully optimise the potential of ICTs include unreliable Internet connectivity, limited financial resources, mismanagement of equipment and the threat of computer viruses. Technologies for future integration include automated teller machines (ATMs), credit cards and a centralised computer database. The research has important implications for both theory and practice and the study provides recommendations that could be used to improve the performance of the TFSI. The study contributes to a better understanding of the relationship between ICT and organisational performance in the context of a financial services industry in a small Pacific Island nation.Item Digital foundations : a study of perceptions and practices surrounding the use of ICT in ECE centres : this thesis is submitted in part fulfilment of the requirements for the Doctor of Education, Massey University(Massey University, 2010) Oldridge, Lisa AnneThe use of information and communication technologies (ICT) in early childhood education (ECE) is controversial. Currently, ICT in ECE is experiencing a second wave of popularity. While many of the recurring debates exist around the use of technology in the education sector it would appear that ICT is here to stay. A distinguishing feature of the literature across both waves is a growing appreciation of the importance of pedagogy and the key role of the teacher. This thesis builds on this broad concept of pedagogy by investigating the growth of ICT in ECE. The aim of the study was to discover new insight and understanding of how parents‟, teachers‟ and children‟s perceptions of the use of ICT in ECE influence the surrounding practice. A mixed-method approach was undertaken with a sample group in three distinct phases in one geographical location in the greater Wellington region. The study adopted an interpretive framework to inform the research methodology and help explain the findings. The findings across the three phases show the multifaceted nature of ICT and the many layers that are required to ensure that it can be offered in an authentic and meaningful way in ECE. When this approach is not evident it constrains the integrated use of ICT and affects the quality of the programme offered. Factors that influence the level of quality include: (a) the role of teacher‟s beliefs and self-efficacy; (b) fluid conceptions of pedagogy; (c) the competing and co-existing drivers associated with the use of ICT in ECE; (d) the changing face of literacy; (e) barriers affecting the full integration; and (f) the implications of policy on practice. The thesis draws on the framework of an enabled and enacted ICT curriculum developed in the literature review, as a tool to indicate and understand the current state of the level of ICT integration in ECE centres. Overall the findings show that participating teachers have begun their ICT journey and are working towards the goal of offering an authentic and meaningful educational experience. Yet, the research shows that the many layers of support necessary to ensure teachers continue to move forward on this journey are not well understood. A failure to address these gaps may sadly lead to a “third wave” of ICT in which history repeats itself.Item The elusive contribution of ICT to productivity growth in New Zealand: Evidence from an extended industry-level growth accounting model(Routledge, 2007) Engelbrecht HA; Xayavong VThis paper explores the impacts of Information and Communication Technologies (ICT) on economic growth in New Zealand. Using an extended industry-level growth accounting model to analyse the proximate sources of growth in per capita output, we focus on differences in total factor productivity (TFP) growth and its sub-components, as well as other major components of labour productivity (LP) growth, that emerge between ‘more ICT intensive’ and ‘less ICT intensive’ industries. Employing, alternatively, gross output and net output data, we find great differences and distinct patterns in the growth contributions of the two types of industries. However, the quest to find evidence of positive ICT impacts is still somewhat elusive. Although TFP growth of more ICT intensive industries has steadily increased in importance over time, ‘pure’ or within-industry productivity effects are smaller than structural change effect, and LP growth has only accelerated in recent years. © 2007 Taylor & Francis.Item ICT intensity and New Zealand's productivity malaise: Is the glass half empty of half full?(Massey University., 2005) Engelbrecht HA; Xayavong VThis paper contributes to the conflicting international evidence on the impact of information and communication technology (ICT) on labour productivity (LP) growth. We examine the link between ICT intensity and New Zealand's LP growth in 29 industries over the period 1988-2003, and over relevant sub-periods. After deriving an ICT intensity index to classify industries into 'more ICT intensive' and 'less ICT intensive', we compare LP growth rates for these two industry categories. We also employ dummy variable regression models to more formally test the relationships between ICT intensity and LP growth. The results prove sensitive to the time period specified. When breaks in the data series are taken into account, there is support for the view that LP growth of more ICT intensive industries has improved over time relative to that of other industries, even though overall LP growth was weak. Lack of LP growth per se, therefore, is not necessarily evidence against the beneficial productivity impacts of ICT.Item ICT research, the new economy, and the evolving discipline of economics: Back to the future?(Massey University., 2005) Engelbrecht HAEconomics-related ICT research has moved from the fringes of the discipline to penetrate all of its branches. It is, therefore, not a separate economics subdiscipline. It is also unlikely to become part of an "ICT or Internet research" proto-discipline. Instead, it should be seen as only one part of a bigger agenda toward a proper "information and knowledge economics" and possibly a future proto-discipline of a "unified theory of information and knowledge" or a meta-discipline of information sciences. Copyright © Taylor & Francis Inc.