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    Measuring organizational performance : a case study of a nonprofit organization
    (Massey University, 1990) Kavet, Molly
    This study looked at methods that one nonprofit organization uses to measure organizational performance. A local branch of the intectually Handicapped Society (Inc.) was chosen because of the high level of interest in evaluation and monitoring of services and facilities. A number of research methods were used in this case study. These include a review of documents, reports and written material, interviews and on site visits to the organization. The focus of the study was examining the formal monitoring practices used and identifying perspectives of users, user advocates, providers and decision makers in relation to the review activities. The findings showed that the formal processes used in the local branch of the Intellectually Handicapped Society (Inc.) are developed at the national office and were not seen to be relevant to people involved at the local level. User advocates and providers did not feel that they were involved in the formal review activities nor had input into the evaluation of services. The author concludes that people within the organization have different conceptions of goals, accomlishments and shortcomings of the methods used for measuring organizational performance. The utilization of information may be increased if local criteria were established for measuring organizational performance.
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    When all roads lead to Rome: expatriate adjustment in a United Nations Organisation : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Organisational Psychology at Massey University, Auckland, New Zealand
    (Massey University, 2009) Caie, Linda Jayne Nelson
    Studies of expatriate adjustment have traditionally focused on corporate expatriate assignments where foreign employees are often the only expatriate, or one of a handful in a host organisation. Multicultural not-for-profit organisations such as United Nations organisations have largely been ignored. It was hypothesised that classic predictors of expatriate adjustment – Spousal Adjustment, Culture Novelty and Acculturation Style, and novel variables of Economic Adjustment and Stage in Assignment would predict Expatriate Adjustment and subsequent Cognitions to Withdraw prematurely from the assignment. 181 expatriates representing 38 countries from all economic levels completed an online survey investigating their experiences on assignment to a United Nations Organisation in Rome, Italy. Black & Stephens (1989) classic scales of Expatriate Adjustment, Spousal Adjustment, Culture Novelty and Cognitions to Withdraw were employed along with Acculturation Style, Economic Adjustment and Stage in Assignment measures designed for this study. Qualitative data was also collected around expatriates’ cognitions to withdraw from their assignment and reasons to stay in order to gain a richer understanding of the expatriate experience. The best predictors of Expatriate Adjustment and subsequent Cognitions to Withdraw for United Nations expatriate employees in Rome were classic predictor Culture Novelty and novel predictors Economic Adjustment and Stage in Assignment. Structural Equation Modelling indicated the best fitting model of Expatriate Adjustment and subsequent Cognitions to Withdraw demonstrated moderate fit (!2 = 1045.19, df = 486, p =.000, TLI = .80, CFI = .82, RMSEA = .08) with Culture Novelty predicting General and Interaction Adjustment; Economic Adjustment predicting General Adjustment; and Adjustment Stage predicting General, Interaction and Work Adjustment. General Adjustment was the only significant predictor of Cognitions to Withdraw. Qualitative analysis suggested that the classic adjustment measures used did not adequately capture the experiences of these expatriates and that caution should be taken in generalising the literature to not-for-profit populations. Furthermore the outcomes of this study suggest that the inclusion of novel variables of Economic Adjustment and Stage in Assignment as predictors of expatriate adjustment could be warranted for future research. Sample size and adequacy of measures both limited the extent to which analysis could be conducted and results generalised. More research into the expatriate experience in the not-for-profit sector is desperately needed.