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    Contracting for care : constraints and opportunities : a thesis presented in partial fulfillment of the requirements for the degree of Master of Philosophy (Social Work) at Massey University
    (Massey University, 2000) Hay, Kathryn
    This thesis is a case study of the responses to changes in government funding by one branch of the Open Home Foundation, a Child and Family Support Service in Aotearoa/New Zealand, between 1989 and 1999. The research focuses on adaptations in its organisational structures and social work programmes and in its wider organisational context. During the last decade political and economic change in Aotearoa/New Zealand has affcctcd all sectors of society including the third sector. The third sector includes all organisations that are non-government and non-private. This definition is discussed further on P. 14 and its nonprofit organisations. Devolution of government responsibility and the introduction of contracting with nonprofit organisations are national and international trends. The research found that the branch studied was significantly affected by these changes. The branch adapted its organisational structure to meet the new legal, accountability and contracting requirements. An increasing emphasis on professionalism led to specialised roles for paid, qualified staff, with the role of the Director focusing more on management. The branch is part of a well-established national body with a reputation for delivering effective and professional social work services. Thus the organisation successfully competes against other nonprofit organisations for the limited pool of government funding. In part the reputation of the Open Home Foundation has also enabled it to maintain its original Christian value-base while becoming more professional in its business and social work practice. Contract requirements have influenced the type of social work programmes delivered by the branch. Government's specification of outcomes limits the range of service delivery and restricts preventative work. Maintaining non-governmental sources of funding has been essential for the branch in order to provide programmes not considered by the government as 'core services.' These sources of funding enable the branch to retain a degree of autonomy and to avoid becoming an 'agent of the state.' The branch of the Open Home Foundation has to a large extent adapted to meet the demands of government while still maintaining its Christian philosophy and integrity. It is argued that the changes in government funding over the past decade have, on the whole, positively affected the branch's professionalism, its efficient organisational structure and effective social work programmes.
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    The usage of third party logistics in New Zealand : a thesis presented in partial fulfillment of the requirements for the degree of Master in Applied Science in Logistics and Supply Chain Management at Massey University, Albany, New Zealand
    (Massey University, 2009) Zhang, Yue
    The aim of this research is to investigate the use of third party logistics in New Zealand companies from the users’ perspective and to identify the improvement opportunities in the New Zealand environment. The empirical research is used to investigate the reasons for undertaking or not outsourcing logistics activities in New Zealand companies; to investigate the extent of use of third party logistics services in New Zealand and the influence of firm sizes and different industries on different aspects of 3PL (third party logistics) practices; to investigate critical success factors and attributes of selecting and evaluating 3PL service providers by users of 3PL in New Zealand; to establish the impact of usage of 3PL providers on New Zealand companies; to evaluate the satisfaction level of New Zealand 3PL services; to investigate the future plans of current 3PL users in New Zealand. The results showed that 3PL has been accepted by New Zealand organizations; with more than half of the respondents using 3PL. Current users accepted that 3PL allows them to gain a number of benefits and believe that 3PL has more positive impacts than negative. With a high level of satisfaction, a large number of user firms are likely to maintain and moderately increase the use of 3PL in the near future. The results of this study provide useful information for both 3PL providers and users. Providers should be aware of the most frequently used services, the potential trend, and develop their capabilities accordingly in terms of these future requirements. The experience of the firms in this study also provides insights as to the benefits of outsourcing logistics activities and how to plan for implementation for 3PL users.
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    Outsourcing versus in-house facilities management : framework for value adding selection : a research thesis presented in fulfillment of the requirements for the degree of Master of Philosophy (M.Phil.) in Construction, Institute of Technology & Engineering, College of Sciences, Massey University at Wellington, New Zealand
    (Massey University, 2007) Kamarazaly, Myzatul Aishah
    Investment in the physical infrastructure and the provision of facilities management (FM) services should be geared toward achieving the strategic objectives of an organization, which largely aim at value creation. Sole focus on the financials while choosing between outsourcing and in-house FM options excludes other non-financial measures such as the extent to which the FM route contributes to improving internal business processes and the overall strategic health of the organization. This paper presents the results of investigations into a holistic perspective on the key variables to consider in choosing between outsourcing and in-house FM in order to provide value added service and improve organizational performance. The study was limited to the views expressed by facilities and property managers registered with the Property Institute of New Zealand Property and the Facilities Management Association of Australia. The descriptive survey method was used, which comprised qualitative data gathering using unstructured interviews and quantitative data gathering using structured questionnaires. Content analyses, multi-attribute methods and Spearman’s rank correlation tests were used in the analysis of the data and the testing of the research propositions/ hypotheses. Results showed that four broad categories constitute the holistic FM functional areas: strategic, operational, property development/project management and general services. Outsourcing was perceived to be more suited than in-house for providing operational, property development/ project management and general services; in-house was more suited for the provision of strategic FM functions. The relative importance of the value adding criteria underlying the broad categories of FM services, as well as the suitability of the use of outsourcing and in-house approaches in meeting each criterion were established. Using the concept of Overall Suitability Score, a process chart was developed for use in making a strategic choice between outsourcing and in-house FM service provisions. The use of this chart is recommended to property and facilities managers, and other stakeholders who may be faced with the dilemma of choosing between outsourcing and in-house approaches to providing FM services. The methodology developed in this study could be replicated in related contexts to resolving strategic decision dilemma involving making choices amongst competing alternatives.