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    Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment
    (Elsevier B.V., 2024-03) Finsterwalder J; Chen NC; Hall CM; Prayag G; Tombs A; Timmermans H
    A city can be regarded as a servicescape, serving its citizens by providing the opportunity to co-create and experience services, such as in the retail or hospitality sectors. In case of a disaster and the collapse or (partial) destruction of a city's servicescape, the connection of citizens to place, i.e., their place attachment might be impeded, transformed or lost as might be their usual citizenship experiences. The present paper fuses the domains of Transformative Service Research (TSR), environmental psychology, disaster science, and citizenship experiences. Via an exploratory qualitative investigation it finds that transitional, i.e., temporary servicescapes which are put into place until more permanent servicescapes can be rebuilt, can be transformative places in regard to co-creating novel citizenship experiences to “re-attach” residents to their city.
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    Being comfortable : having and making a comfortable cognitive and environmental habitat : a grounded theory on the meaning of home : a thesis presented in partial fulfillment of the requirements for the degree of Master of Arts in Psychology at Massey University
    (Massey University, 2008) Aspinall, Charlotte Nicola
    Prior research on the meanings of home represents a rather fragmented set of studies. The present research utilises phenomenology and aims to create a grounded theory on the meanings of home which is explorative, participant-led and integrates the current state of home research. 15 participants singularly took part in semi-structured interviews, including myself as a participant-researcher. The interviews were audio taped but not transcribed. The interviews were then analysed qualitatively as per grounded theory methodology. Participant's interpretation of the word home was both construed as having a spatial definition, and varying along a continuum from home as a house to a more subjective definition of home. The core code that the data generated on the meanings of home was that home was primarily about being comfortable. The basic social process of making a comfortable habitat was the main axial code. While the idea of comfort held strong between participants there was much individuality as to what was comfortable and which particular strategies were employed to make home comfortable. The result was a grounded theory about person environment interactions in the field of home, a cognitive and a physical habitat. Implications of this theory are discussed in relation to current and future home research as well as suggestions for practical applications.