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    Risk of fluently consumed sensory experiences : a thesis presented in partial fulfilment of the requirement for the degree of Doctor of Philosophy at Massey University, Albany, New Zealand
    (Massey University, 2024) Mahler, Martin Lukas
    There are various factors to consider for industry stakeholders when wanting to introduce, increase adoption or promote a new technology with such factors potentially deriving from what the end-user determines to be important. This thesis aims to explore the importance of fluency, design considerations, sensory elements with risk perception as a moderator to improve user experiences. To achieve this, an exploratory study was undertaken with key stakeholders’ part of the design and implementation of mobile payments. The outcome of this study is an identification of factors that these stakeholders determined to be important as part of the design / implementation of mobile payment platforms. This study was followed by several supporting studies prior to a major confirmatory study having been undertaken with a consumer sample to determine the value consumers place on the factors identified by participants in the exploratory study. Finally, a culminating study was conducted with key stakeholders in the design and implementation of mobile payments to attain face validity for the preceding studies. The importance of processing fluency was highlighted as key to improve user experience along with sensory elements to increase useability. On that basis, a framework was established utilising experience design and processing fluency considerations. Of note, risk perception played a key role in ensuring a positive outcome with ease of use valued extensively by users with high-risk perceptions, whereas respondents with high-risk perceptions required extensive affirmations. Such affirmations came in the form of clear confirmation messaging with a diverse range of sensory elements as part of that seen as critical. Key findings were made on the importance of elements critical to the confirmation message beyond the visual element as well as key divergences between respondents based on their risk perceptions.
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    Exploring factors that influence judgements of climate change statements : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Psychology at Massey University,Manawatū, New Zealand
    (Massey University, 2020) Sagayadevan, Vathsala
    This aim of the current study was to examine the effect of repetition (i.e., illusory truth effect) and non-probative photographs (i.e., truthiness effect) on mean truth ratings of climate change statements using a within-subjects design. A total of 80 participants were asked to provide truth ratings to climate change statements in two parts. At Time 1, half of the statements appeared with photographs and half without photographs, while at Time 2, repeated statements from the first part were intermingled with a set of new statements. None of the statements at Time 2 appeared with photographs. It was hypothesized that statements paired with photographs and repeated statements would receive higher truth ratings than statements not paired with photographs and new statements. Likewise, it was predicted that repeated statements that had been paired with photographs at Time 1 would receive higher truth ratings compared to repeated statements that were not paired with photographs. Three planned comparisons and a paired samples t-test were used to assess the effect of repetition and photographs on truth ratings. The only significant difference in truth ratings observed was between repeated and new statements, with repeated statements receiving higher mean truth ratings than new statements. No influence of photographs or a cumulative effect of both repetition and photographs was found. Exploratory analyses of the effect of the type of statement (true or false) on truth ratings showed that, true statements were perceived as truer, and false statements were perceived as less true when paired with photographs (as compared to when not paired with photographs). Implications of findings, limitations of the current study and future research are also discussed.