Experiences with COVID-19 Among Gig Workers
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2022-03-15
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Copyright of this paper resides with the author(s) and further publication, in whole or in part, shall only be made by authorization of the author(s).
Abstract
Currently, little is known about the experiences of gig workers in Aotearoa New
Zealand, including the nature and quality of their day-to-day work, or how they
have negotiated the disruption and risk brought to bear by the COVID-19
pandemic. Largely erased from the conceptual frameworks examining gig work are
the voices of workers. This white paper takes a Culture-Centered Approach (CCA)
to gig work, seeking to co-create voice infrastructures in partnership with gig
workers, attending to the classed, raced, gendered nature of gig work, and the ways
in which the structural characteristics of gig work which ingrain precarity are
exacerbated by the pandemic.
Drawing on 25 in-depth interviews with participants who are currently or have
recently worked as rideshare or food delivery gig workers, this report argues that
platformed work - organised and mediated through an online platform or app, is
structurally distinct from traditional forms of work.
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2022