Challenges in Managing Residential Earthquake Insurance: A Post-Disaster Review

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dc.contributor.authorEgbelakin, TKen_US
dc.contributor.editorDr. Domingo, Nen_US
dc.contributor.editorProf. Wilkinson, Sen_US
dc.coverage.spatialAuckland, New Zealand.en_US
dc.date.accessioned2016-12-12T22:51:56Z
dc.date.available2016en_US
dc.date.finish-date2016-12-09en_US
dc.date.finish-date2016-12-09en_US
dc.date.finish-date2016-09-09en_US
dc.date.issued2016en_US
dc.date.start-date2016-12-07en_US
dc.date.start-date2016-12-07en_US
dc.date.start-date2016-09-07en_US
dc.description.abstractThis paper examined the challenges associated with the management of the dual EQC-private insurance model offered in New Zealand after the Canterbury earthquake disasters. A mixed-methods approach comprising survey and semi-structured interviews were adopted in the study. The research findings highlighted key challenges associated with the dual insurance model that impeded post-disaster residential reconstruction. These challenges include policy holder’s lack of knowledge of insurance policy underwritings and entitlements, high cost of insurance premiums and deductibles, and a complicated claim management process. Main recommendations proposed from this study to improve the post-disaster claims management processes, should another earthquake occur include ensuring property owners’ due diligence, adopting a simplified and streamlined insurance claim management approach, good communication approach and providing clarity and consistency in policy underwritings and legislative provisions governing the dual insurance scheme. The findings highlight the significance of a streamlined approach to insurance claims evaluation and management in pre-disaster planning and post-disaster reconstruction.en_US
dc.description.confidentialfalseen_US
dc.description.confidentialfalseen_US
dc.description.confidentialfalseen_US
dc.format.extent831 - 831en_US
dc.identifierhttp://www.massey.ac.nz/massey/expertise/profile.cfm?stref=898040en_US
dc.identifier.citation6th International Conference on Building Resilience, 2016, pp. 831 - 831en_US
dc.identifier.elements-id284101
dc.identifier.harvestedMassey_Dark
dc.relation.isPartOf6th International Conference on Building Resilienceen_US
dc.relation.isreplacedby123456789/4654
dc.relation.isreplacedbyhttp://hdl.handle.net/123456789/4654
dc.sourceInternational Conference on Building Resilienceen_US
dc.titleChallenges in Managing Residential Earthquake Insurance: A Post-Disaster Reviewen_US
dc.typeConference Paper
pubs.notesNot knownen_US
pubs.organisational-group/Massey University
pubs.organisational-group/Massey University/College of Sciences
pubs.organisational-group/Massey University/College of Sciences/School of Engineering and Technology
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