An ES process framework for understanding the strategic decision making process of ES implementations
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Date
2001
DOI
Open Access Location
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Publisher
Massey University
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Abstract
Enterprise systems (ES) implementations are regarded costly, time and resource consuming and have a
great impact on the organization in terms of the risks they involve and the opportunities they provide. The
steering committee (SC) represents the group of individuals who is responsible for making strategic
decisions throughout the ES implementation lifecycle. It is evident from recent studies that there is a
relationship between the decision making process and ES implementation success. One of the key
elements that contribute to the success of ES implementations is a quick decision making process (Brown
and Vessey, 1999; Gupta, 2000; Parr, et al., 1999). This study addresses the strategic decision-making
process by SC through its focus on four research questions (1) How can the strategic decision-making
process in the implementation of ES be better understood, during each phase of the ES implementation
lifecycle? (2) What is the process by which the SC makes strategic decisions? (3) How are fast decisions
made? and (4) How does decision speed link to the success of ES implementation? Process models of ES
implementation will provide a framework to investigate the strategic decision making process during each
phases of the ES implementation lifecycle. Patterns in the decision making process will be explored using
strategic choice models. This study develops a research model that focuses on the decision making
process by steering committee to explore research questions. It concludes with identifying contributions
to both IS research and business practitioners.
Description
Keywords
Enterprise system, Decision-making
Citation
Shakir, M. (2001), An ES process framework for understanding the strategic decision making process of ES implementations, Research Letters in the Information and Mathematical Sciences, 2, 47-53