Airline passengers’ rights to information and the strange case of the right to be informed about destinations

Abstract

This research explored whether airline passengers wanted more rights to know about the safety and economic conditions of their flights, as well as the right to be reimbursed if they decided not to flight because of perceived risks. Overall, passengers agreed somehow on having more safety rights, but not so regarding financial rights. Surprisingly, they also wanted to have the right to be informed about their destinations (hotels, attractions, etc), something that is foreign to the purpose and duties of air transport.