Airline passengers’ rights to information and the strange case of the right to be informed about destinations
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Date
2010
DOI
Open Access Location
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Abstract
This research explored whether airline passengers wanted more rights to know
about the safety and economic conditions of their flights, as well as the right to be
reimbursed if they decided not to flight because of perceived risks. Overall, passengers
agreed somehow on having more safety rights, but not so regarding financial rights.
Surprisingly, they also wanted to have the right to be informed about their destinations
(hotels, attractions, etc), something that is foreign to the purpose and duties of air
transport.
Description
Keywords
Passenger information, Airline passengers, Passenger rights, Airline information
Citation
Pérezgonzález, Jose D & Andrew Gilbey (2010). Airline passengers’ rights to information and the strange case of the right to be informed about destinations. Aviation Education and Research Proceedings, vol 2010, pp 16-20.