An exploration of the organisational excellence architecture required to support an award winning business excellence journey

Abstract

This report shares the findings from research investigating the Organisational Excellence Architecture (OEA) required to facilitate and accelerate an organisation's business excellence journey. The research builds on the Centre of Organisational Excellence Research (COER) 's research programme called Excellence Without Borders that is supported by the Global Excellence Model Council and Global Benchmarking Network. As the research aims to learn about the business excellence journey, organisations participating in the research were required to have undertaken at least one business excellence assessment (internal self-assessment or external assessment) in the last five years. In total, 48 organisations from 15 countries participated through completing a survey with 23 of these also participating in a structured interview. The research took place between November, 2020 to November, 2021.