Browsing by Author "Chung HFL"

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Blockchain-driven Supply Chain Resilience and Performance from a Relational Perspective: The Role of Inter-organizational Relationship and Systems Adaptability
(Emerald Publlishing, 2025-10-04) Dou J; Tan N-L; Chung HFL; Liu D
Purpose: This study investigates how blockchain technology enhances supply chain resilience and relationship performance by reinforcing inter-organizational relationships. Drawing on the relational view and boundary object perspective, we examine how blockchain influences relational trust and network capability, which in turn strengthen supply chain resilience and ultimately improve relationship performance. Design/methodology/approach: We proposed a conceptual framework and tested it using structural equation modeling (SEM) based on survey data collected from 251 manufacturing firms in China. Findings: The results indicate that blockchain technology significantly enhances supply chain resilience and improves relationship performance by fostering relational trust and network capability among supply chain partners. However, inter-organizational systems adaptability was found to negatively moderate the relationship between supply chain resilience and relationship performance, suggesting that system complexity may reduce the relational benefits of resilience. Originality: This study shifts the theoretical focus from the resource-based view to a relational perspective, providing new insights into how blockchain technology strengthens supply chain relationships to improve resilience and performance. It also challenges assumptions about technological adaptability by revealing that greater flexibility in inter-organizational systems may introduce coordination burdens that diminish relationship outcomes.
IT affordance, organizational learning, business networking and B2B performance: A multi-channel networks perspective
(Elsevier B.V., 2025-08-19) Yang Y; Chung HFL; Elms J; Fletcher P
IT affordances are increasingly employed to increase the efficiency and outcome of live streaming e-commerce. Despite this, research on the relationship between IT affordances and Business-to-Business (B2B) performance in Multi-Channel Network (MCN) businesses is still unknown. Our study is one of the pioneering efforts to investigate the integrative effect of dynamic capability (DC) theory and IT affordances in B2B research. By analyzing the experience of 229 MCN organizations in China, our results reveal the positive effect of IT affordances on channel and economic performance. Our research also successfully identifies the contingent role of organizational learning and business networking in the IT affordance-B2B performance dyad. By integrating organizational learning theory and organizational networking theory with DC theory, we provide a comprehensive framework that explains how MCNs can adapt and sustain competitive advantage in B2B live streaming environments. The findings show that business networking and exploratory learning positively enhance the effect of IT affordance strategy on B2B performance, while exploitative learning has a negative contingent effect in an IT affordance-B2B framework. These findings offer both theoretical contributions and practical implications, guiding MCN managers in leveraging IT affordances for sustained growth and competitive advantage.
Towards export success: The role of inter-cultural B2B relationships, immigrant managers and cultural distance
(Elsevier Inc, 2024-07) Chung HFL; Sima H; Ho MH-W; Pichugin D
Building on structural and cognitive social capital theories, cultural distance and immigrant manager literature, this study postulates a new conceptualization to demonstrate how interactions of inter-cultural B2B relationships with the customers and suppliers (top executives' interpersonal relationships with the counterparts of their host market's customers and suppliers), perceived cultural distance (PCD) and immigrant manager affect firms' export performance. By examining 230 Australasian firms exporting to Greater China region, we found out that customer relationships have a significant effect on export performance while supplier relationships do not have such effect. To better understand development of B2B relationships, we examined the role of immigrant manager in building of such relationships to confirm that the interaction of customer relationships and immigrant manager has a positive impact on export performance whereas the interaction of supplier relationships and immigrant manager does not have a positive effect on performance. We also included PCD into the conceptual model to explore its influence on the interaction between customer and supplier relationships and immigrant manager and how it affects the export performance. This inclusion demonstrated the importance of immigrant manager in developing customer relationships when PCD is high, however the interaction between supplier relationships, PCD and immigrant manager does not have any significant effect. The results of our study therefore have important implications of when and how immigrant managers can be employed to positively influence development of B2B relationships and improve export performance. This study also makes a significant theoretical contribution to B2B relationships and export performance literature by closing gaps in understanding of the role of PCD and immigrant manager in building of efficient inter-cultural B2B relationships and making a distinction between B2B relationships customer and supplier effects.