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    Enhancing positive work relationships and the school environment : an exploratory case study of teachers' emotions : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand
    (Massey University, 2010) Yee, Sarah Anne
    The experience of work life is saturated with feelings or emotions (Ashforth & Humphrey, 1995). For humans, as with any social animals, our survival and day to day functioning rely heavily on the communication and perception of emotions (Ashkanasy, Härtel, & Zerbe, 2000b). When attention is paid to increasing awareness and understanding of emotion in our work lives, and how those emotions affect others, there is potential to improve interpersonal interactions and develop more positive, supportive work relationships. The work environment is largely dependent on the quality of these relationships and connections between organisational members (Carmeli, 2009). Despite the centrality of work relationships within organisations, researchers are yet to fully understand the dynamics and the processes that nurture and sustain positive interpersonal relationships at work (Ragins & Dutton, 2007). Collegial relationships are particularly important in organisations such as schools, where the way that staff interact with one another not only affects their job performance and the quality of their work life, but also the lives and learning abilities of their students. The purpose of this study was to gain a deeper understanding how collegial interactions, relationships, and the school environment may change when staff are trained in emotional skills. This research was a smaller, parallel study contributing to a larger three year project – Te Aniwaniwa: Warming up the Classroom Emotional Environment. A mixed method approach utilised quantitative information from questionnaires to assess the school environment and morale, and qualitative information from weekly diaries of emotional interactions and semi-structured interviews. All of the teaching and support staff from a local primary school attended workshops to enhance their emotional skills based on the Harvey-Evans (2003) model of the classroom emotional environment. Although statistical analyses were not sensitive enough to detect changes in quantitative data from questionnaires due to a small sample size (N=18), qualitative information collected from weekly diaries and interviews suggested that staff were noticing changes to their day to day interactions with one another and improvements to their professional relationships. Interview themes highlighted some of the day to day behaviours and expectations that may be important in laying solid foundations on which positive relationships can be built. By delivering training to individuals within School A to enhance their emotional skills, this programme encouraging the development of an atmosphere where emotions could be expressed, understood and managed more effectively. The implications of these results are not necessarily restricted to management and staff relationships in schools but may also be extended to other occupational settings where individuals are required to support one another and share ideas and resources.
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    Fairness, forgiveness and grudge-holding: experimental studies with primary school children in New Zealand : thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Psychology at Massey University, Palmerston North, New Zealand
    (Massey University, 2009) Yamaguchi, Tomoko
    Fairness, forgiveness and grudge-holding are concepts which underlie many aspects of our interpersonal relationships. Fairness is the foundation of our day-to-day communication with others and forgiveness is concerned with a positive strategy used to manage negative emotional experiences of underserved [i.e. undeserved] unfair treatment. Grudge-holding results as an accumulation of negative feelings, which are associated with the original experience of unfairness. Two experimental studies investigated children’s perceptions of, feelings about, and reactions towards the unfair behaviour of a mother and a friend, by individually inviting the children to scenario-based interview sessions, which included three imaginary tasks. The children were asked to judge the fairness of a mother and a best friend’s treatment towards a child protagonist and to report their associated feelings, after listening to a scenario that described an interaction between a child and a mother and an interaction between a child and a friend. They further responded to three scenario-based experimental tasks, regarding their willingness to grant forgiveness, as opposed to expressions of hostility. In the first study, the children’s willingness to forgive, as a result of unfairness, was explored with 82 local primary school children in Palmerston North, New Zealand, whose ages ranged from 8- to 11-years-old, in addition to 50 parents of these participating children. The parents also completed a questionnaire about their approaches to their children’s common misbehaviours. The study found that the children were typically willing to grant forgiveness to a mother, even though she had been unfair. Their forgiveness tendencies were not related to aspects of parental disciplinary behaviour. However, an examination of the children’s verbatim responses through the use of thematic analysis revealed the complex nature of the relationship between parent and child concerning tolerance for mistakes. In the second study, I explored on whether the children’s repeated exposure to unfairness would contribute to their display of grudge-holding against a mother or a best friend in the scenarios and this investigation involved 55 local primary children, whose ages ranged from 8- to 12-years-old, in Wellington, New Zealand. The children participated in individual scenario-based interview sessions, which included three imaginary tasks over the two time periods, one week apart from each other. The children’s levels of grudge-holding was measured by analysing the possible increase in hostility, which the children expressed from Time 1 to Time 2. The study showed that a repeated experience of unfairness had a noticeable effect on the children’s level of hostility towards the person who was unfair and especially towards the best friend. The children’s verbatim comments also suggested some evidence of accumulated negativity in their responses to an unfairness experience. Thus, this study proved to be a suitable paradigm for operationalising grudge-holding in children.