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    In-flight aggression : a cabin crew and passenger perspective : a thesis submitted in partial fulfilment of the requirements for the degree of Masters of Aviation at Massey University
    (Massey University, 2005) Li, Bao Qing
    In-flight aggression is the term used to describe aggressive behaviour during flights. The dangers such behaviour pose are evident when the lives of passengers and cabin crew are threatened. In the worst case scenario, passenger/s will barged into the cockpit and interfere with flight controls, causing the aircraft to crash while losing all lives onboard. This study investigates the magnitude of in-flight aggression and some of the triggers that lead passengers to it. It also examines the effectiveness of some measures and the environment which in-flight aggression manifest. The results showed that cabin crew were exposed to the serious dangers of in-flight aggression 6 times more than an average passenger. After September 11th, passengers became more aware of the dangers of in-flight aggression and were more willing to assist cabin crew should the need arise. Alcohol was found to be the top trigger of in-flight aggression and cabin crew intervention of such behaviour is most effective compared to other measures such as flight crew, other passengers, legislation, etc. Some aspects of airline policies and procedures related to the management of in-flight aggression require attention. Pre-flight and in-flight procedures and policies were only moderately effective and experienced cabin crew found them disappointing. Airlines encourages their crew to report incidents and have high safety standards which they expect cabin crew to adhere to strictly, failing which cabin crew are likely to face disciplinary actions. However the cabin crew were seldom informed about outcome of incidents and lessons drawn from incidents seldom led to policy or procedural improvements. Cabin crew believed that both physical and psychological passenger management techniques should be incorporated in training and many would like to be trained in self-defence although many airlines do not provide such training. There is some evidence that profiles of passenger and cabin crew can be used to predict a potential perpetrator and the effectiveness of a cabin crew managing an incident. Based on the finding, several recommendations were made to better manage in-flight aggression.
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    Aircrew personality and the impact of crew resource management training on hazardous attitudes : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University
    (Massey University, 2005) Freeman, Carolyn
    It has been established that poor non-technical skills, such as crew communication and coordination, in aircrew, are antecedents to accidents and incidents in aviation. Crew Resource Management (CRM) training has developed over the last 20 years in response to the need to educate crews in resource management, decision-making, situational awareness and other human factors related topics. This current study sought to evaluate the CRM training currently administered by the Royal New Zealand Air Force (RNZAF). Evaluation was made on three of Kirkpatrick's levels; reaction, learning and behaviour. Personality as a mediator in the relationship of CRM attitudes to behaviour was also investigated. Finally personality differences in the sample were identified. Results showed that the RNZAF CRM training was perceived by aircrew as useful and 100% of trainees felt this training should be offered to all aircrew. At the learning level of evaluation the results revealed a positive attitude change in one scale of the Cockpit Management Attitudes Questionnaire - 'Recognition of Stressors'. The personality trait Agreeableness was found to mediate the relationship between attitudes and behaviour post CRM training. Agreeableness and Conscientiousness also explained 25% of the variance in scores of CRM behaviours. Finally it was established that pilots display higher levels of Instrumentality and lower levels of Neuroticism than non-pilot aircrew. Officers display higher levels of Extroversion and lower levels of Expressivity than Non Commissioned Officers. The results are discussed in terms of their implication for future RNZAF research and training. Limitations of the current study and areas for future research are presented.
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    Human factors as a corporate culture : a thesis presented in partial fulfillment of the requirements for the degree of Master of Aviation at Massey University
    (Massey University, 1997) Astuti, Dwinarni Wisnu
    Studies on human factors training needs assessment have been conducted within Western airlines. Little, however, is known whether other non-western aviation industries have the same needs. The present study aims to take a small step towards remedying that deficiency. This study concentrates on the identification of specific human factors training which is in line with the organisational objectives, on a sample of Indonesian aviation employees. The needs assessment questionnaire used in this study was based on Hunt's (1984b) NEBEAT model. The questionnaire also obtains biographical information. Descriptive statistics, Principal component analysis, and content analysis were used on the data. A clear implication of the findings of this study is that human factors training is less effective if only received by one of the teams in the company. A corporate culture of human factors is a prerequisite of maximum human resource efficiency and effectiveness.
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    Kiwi 'drivers' and 'lookers' : an analysis and examination of the significant contribution of New Zealand Fleet Air Arm Aircrew, of the British Pacific Fleet, to Allied Naval Operations 1944-1945 : a thesis presented in partial fulfillment of the requirements for the degree of Master of Arts in History at Massey University, Albany, New Zealand
    (Massey University, 2012) Thomson, Patrick Jeremy Lyon
    This thesis addresses a neglected and under-researched area of New Zealand historiography in World War II: the contribution of New Zealand Fleet Air Arm aircrew serving with the British Pacific Fleet (BPF), from December 1944 to the end of hostilities with Japan in August 1945. The operational experiences, services and sacrifices of these airmen are examined within the wider context of New Zealand’s diplomacy and strategy for the Pacific war. Three research questions are posited. First, what were New Zealand’s different responses to Japanese military aggression in the Pacific, from 1941 to 1944, particularly in association with its allies? Second, what was the genesis of the British Pacific Fleet, and what were its structures and strategic functions? Third, in what ways did New Zealand aircrew contribute to the British Pacific Fleet’s Air Arm operations from 1944 to 1945?