The purpose of this study is to examine aspects of the behaviour of nurses towards persons with alcohol-related problems. Similarities and differences in helpful and unhelpful behaviour as perceived by providers and by users of care are identified using the Behaviour Relating to Alcoholism Management (B.R.A.M.) Scale. The research covers two phases. In Phase One 27 registered nurses and 12 members of Alcoholics Anonymous completed critical incident questionnaires which furnished a list of helpful behaviours and a list of unhelpful behaviours. These have been analysed and a set of descriptive statements prepared which constitutes the B.R.A.M. Scale. In Phase Two this has been administered to 67 registered nurses and 46 members of Alcoholics Anonymous, and the results assessed. The findings show that nurses and problem drinkers view the same behaviours as helpful. There is, however, a significant difference between the two groups in the types of behaviour they consider to be unhelpful. This finding has consequences for those who provide care for problem drinkers, and for teachers and students in education programmes for nurses.