The impacts of communication barriers on culturally and linguistically diverse (CALD) women's ability to acquire leadership positions : an Australian study : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Communication at Massey University (distance), New Zealand
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Date
2021
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Massey University
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Abstract
Culturally and linguistically diverse (CALD) women remain largely underrepresented in Australian leadership roles. Despite this, the Australian Government has recognised that CALD women possess many key skills, such as intercultural and adaptability skills and global mindsets. Therefore, it was important to analyse how culture and gender intersect and impact on CALD women’s ability to effectively communicate in the workplace and, in turn, progress their careers in Australia. The objectives of the study were to identify the most significant cross-cultural communication barriers that CALD women face in acquiring leadership positions in the Australian labour market and to identify different ways to tackle the common communication barriers faced by CALD women. To answer the research questions, a qualitative approach was undertaken (in the form of open-ended interview questions) to gain a deeper understanding of CALD women’s professional experiences in Australia. The results showed that accent, stereotypes and cultural differences were the most significant cross-cultural communication barriers that hindered CALD women in acquiring leadership positions, whereas speaking up, code switching and growing one’s social/professional network were the main approaches discussed for tackling the common communication barriers faced by CALD women. However, the results indicated that certain CALD women faced more barriers than others, particularly those of European descent and/or white facing less stereotypical assumptions about their managerial capabilities in Australia. On this basis, the concept of varying degrees of discrimination within the female CALD community should be taken into consideration when finding solutions as to why CALD women are by and large underrepresented in Australian senior management.