Understanding inclusion : an exploratory study of women ICT employees’ experiences : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Albany, New Zealand
Loading...
Date
2021
DOI
Open Access Location
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Massey University
Rights
The Author
Abstract
Information and Communication Technology (ICT) is a profession where women are under-represented. As a minority in a gendered work context, women are at risk of feeling excluded in work groups. In order to attract and retain more women into the ICT profession, scholars emphasise the importance of creating inclusive work environments. Inclusion is an approach that is widely adopted by organisations to provide a better experience for employees. Therefore, the first aim of this study is to explore women ICT employees’ experiences and perceptions of inclusion in a work group setting. According to Optimal Distinctiveness Theory (ODT), one feels included when the core elements of inclusion, belongingness and uniqueness needs, are mutually fulfilled. Thus, the second aim of this study is to explore how women ICT employees view the relationship between inclusion, belongingness, and uniqueness.
To study this phenomenon in an exploratory manner, 36 semi-structured interviews were conducted with women ICT employees and data was analysed thematically. Results show how women ICT employees understand inclusion in their work group contexts. Specifically, results show how women ICT employees perceive inclusion, what factors influence their experiences and perceptions of inclusion, and how they view the fulfilment of belongingness and uniqueness needs in a work group. This study contributes to the literature on diversity and inclusion by providing support for the efficacy of inclusion at an individual level and by identifying the factors that influence women ICT employees’ inclusion. Additionally, Human Resource Management (HRM) practitioners are provided with recommendations on fostering inclusion among women ICT employees through improved policies and practices aligned with organisational goals.
Description
Keywords
Women computer industry employees, Attitudes, Diversity in the workplace