• Login
    View Item 
    •   Home
    • Massey Documents by Type
    • Theses and Dissertations
    • View Item
    •   Home
    • Massey Documents by Type
    • Theses and Dissertations
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The quest for consumer voice : an evaluation of the implementation and outcomes of the Health and Disability Commissioner Act (1994) : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Social Work, Massey University

    Icon
    View/Open Full Text
    01_front.pdf (1.305Mb)
    02_whole.pdf (48.34Mb)
    Export to EndNote
    Abstract
    This research evaluated the implementation and outcomes of the Health and Disability Commissioner Act (1994) from the perspectives of a regionally based group of consumers and advocates that operate under its provisions. The legislation provides for the Health and Disability Commissioner, the Code of Health and Disability Services Consumers' Rights and advocacy services. The foundations of the Act are based on empowerment and it provides the only collective legislated rights for consumers of health and disability services, of this particular kind, in the world. The research identifies the implementation and outcomes of the Act, based on formative policy evaluation. It employed a triangulation of data utilising the methodological tools of document research and focus group meetings. Two focus group meetings were conducted, one for advocates and another for consumers. The data was analysed in six themes, allowing for the elucidation of the key findings. These themes were: the health and disability reforms; consumerism; the office of the Health and Disability Commissioner; the Code of Health and Disability Services Consumers' Rights; advocacy services and; empowerment advocacy. The key findings that resulted from investigation into these themes were utilised to conclude the research with the prescription of alternative recommendations for policy development and/or organisational structural change. The key recommendations are made in relation to: consumer participation in the health and disability sector; funding levels and organisational structural development from the office of the Health and Disability Commissioner through to advocacy services; an emphasis on the importance of, and need for, promotional activities at all levels of the organisation's service provision and; the need to investigate developing parallel systems of service delivery for Maori. Furthermore, the research noted the need for continued empirical investigation into the provision and functioning of this legislation as it continues to attract international attention and solidify its place within the New Zealand health and disability arena.
    Date
    1998
    Author
    Wealleans, Natalie
    Rights
    The Author
    Publisher
    Massey University
    URI
    http://hdl.handle.net/10179/6099
    Collections
    • Theses and Dissertations
    Metadata
    Show full item record

    Copyright © Massey University
    | Contact Us | Feedback | Copyright Take Down Request | Massey University Privacy Statement
    DSpace software copyright © Duraspace
    v5.7-2020.1-beta1
     

     

    Tweets by @Massey_Research
    Information PagesContent PolicyDepositing content to MROCopyright and Access InformationDeposit LicenseDeposit License SummaryTheses FAQFile FormatsDoctoral Thesis Deposit

    Browse

    All of MROCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © Massey University
    | Contact Us | Feedback | Copyright Take Down Request | Massey University Privacy Statement
    DSpace software copyright © Duraspace
    v5.7-2020.1-beta1