• Login
    View Item 
    •   Home
    • Massey Documents by Type
    • Theses and Dissertations
    • View Item
    •   Home
    • Massey Documents by Type
    • Theses and Dissertations
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Reporting Error in Aircraft Maintenance: are engineers reporting safety concerns? : A thesis presented in partial fulfilment of the requirements for the degree of Master of Aviation At Massey University, Manawatu, New Zealand

    Icon
    View/Open Full Text
    01_front.pdf (254.5Kb)
    02_whole.pdf (2.125Mb)
    Export to EndNote
    Abstract
    Aviation accidents seldom occur as the consequence of an isolated incident, but as the result of a series of contributing factors. The industry has focussed on detecting and predicting these casual factors to support accident prevention. However, the complexity of aircraft maintenance errors makes them somewhat harder to capture. One method adopted to support error identification is error-reporting systems. The primary aim of study was to identify if reporting systems were being utilised by maintenance personnel. The secondary aim was to distinguish the factors that contribute to maintenance personnel rejecting reporting systems as a supportive tool. This was achieved through an online questionnaire. Due to a lack of research on error reporting and usability of reporting systems by aircraft maintenance personnel it proved difficult to use an existing survey, so survey questions were developed from an extensive literature review and a focus group made up of front-line personnel. Survey questions focussed on reporting system design, company attitude, error recognition and finally maintenance personnel personality patterns. Results showed several issues affected reporting system usage including lack of company support, inadequate training, and lack of feedback. Perhaps the most significant discovery were engineers believing that they would report error, but were inadequately able to recognise error. Although regulatory authorities and organisations themselves are seeing the benefits of a positive reporting culture the current study showed there are still significant issues with current reporting systems, without these inhibiting factors being addressed the industry cannot solely rely on self-reporting to manage error.
    Date
    2015
    Author
    Twyman, Kirsty
    Rights
    The Author
    Publisher
    Massey University
    URI
    http://hdl.handle.net/10179/9913
    Collections
    • Theses and Dissertations
    Metadata
    Show full item record

    Copyright © Massey University
    Contact Us | Send Feedback | Copyright Take Down Request | Massey University Privacy Statement
    DSpace software copyright © Duraspace
    v5.7-2020.1
     

     

    Tweets by @Massey_Research
    Information PagesContent PolicyDepositing content to MROCopyright and Access InformationDeposit LicenseDeposit License SummaryTheses FAQFile FormatsDoctoral Thesis Deposit

    Browse

    All of MROCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © Massey University
    Contact Us | Send Feedback | Copyright Take Down Request | Massey University Privacy Statement
    DSpace software copyright © Duraspace
    v5.7-2020.1