Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment

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dc.citation.volume77
dc.contributor.authorFinsterwalder J
dc.contributor.authorChen NC
dc.contributor.authorHall CM
dc.contributor.authorPrayag G
dc.contributor.authorTombs A
dc.contributor.editorTimmermans H
dc.date.accessioned2025-09-22T23:10:51Z
dc.date.available2025-09-22T23:10:51Z
dc.date.issued2024-03
dc.description.abstractA city can be regarded as a servicescape, serving its citizens by providing the opportunity to co-create and experience services, such as in the retail or hospitality sectors. In case of a disaster and the collapse or (partial) destruction of a city's servicescape, the connection of citizens to place, i.e., their place attachment might be impeded, transformed or lost as might be their usual citizenship experiences. The present paper fuses the domains of Transformative Service Research (TSR), environmental psychology, disaster science, and citizenship experiences. Via an exploratory qualitative investigation it finds that transitional, i.e., temporary servicescapes which are put into place until more permanent servicescapes can be rebuilt, can be transformative places in regard to co-creating novel citizenship experiences to “re-attach” residents to their city.
dc.description.confidentialfalse
dc.edition.editionMarch 2024
dc.identifier.citationFinsterwalder J, Chen N, Hall CM, Prayag G, Tombs A. (2024). Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment. Journal of Retailing and Consumer Services. 77.
dc.identifier.doi10.1016/j.jretconser.2023.103628
dc.identifier.elements-typejournal-article
dc.identifier.issn0969-6989
dc.identifier.number103628
dc.identifier.piiS096969892300379X
dc.identifier.urihttps://mro.massey.ac.nz/handle/10179/73596
dc.languageEnglish
dc.publisherElsevier B.V.
dc.publisher.urihttps://www.sciencedirect.com/science/article/pii/S096969892300379X
dc.relation.isPartOfJournal of Retailing and Consumer Services
dc.rights(c) 2023 The Author/s
dc.rightsCC BY 4.0
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectTransformative service research
dc.subjectTransformative places
dc.subjectTransitional servicescapes
dc.subjectPlace attachment
dc.subjectCitizenship experience
dc.subjectDisaster
dc.titleTransformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment
dc.typeJournal article
pubs.elements-id502466
pubs.organisational-groupOther
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