Integrated project and change management framework for healthcare projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Quality Systems at Massey University, Palmerston North, New Zealand

Abstract

The purpose of this study was to develop an integrated project and change management framework for healthcare. Transformative healthcare has become front and centre in the health industry, utilising projects as a form of delivery. Healthcare projects invariably create change, to which either staff or patients need to accommodate. Hence, having a framework that consolidated the two practices would be valuable. Set at Auckland District Health Board (ADHB) the research utilised a case study design and employing a pragmatic research methodology as it provided a flexible and more reflexive approach to research design. The research findings show that project and change management can be integrated and extremely useful in a healthcare setting. However, building capability for both domains requires a series of logical, economic and reasonable steps. Due to the time limitation of a master’s thesis, it is difficult to evaluate the new framework's implementation fully. This, however, paves the way for future research.