Enhancing vehicle utilization via a mobile application within the courier industry in New Zealand : a thesis presented in partial fulfilment of the requirement for the degree of Master of Supply Change Management at Massey University, College of Sciences, School of Engineering and Advanced Technology, Manawatu, New Zealand

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dc.contributor.authorLuo, Dongwen
dc.date.accessioned2016-01-21T20:58:43Z
dc.date.available2016-01-21T20:58:43Z
dc.date.issued2015
dc.description.abstractIn the New Zealand transport sector, the Owner-Operator is an indispensable part of Logistics industry. Most couriers and road freight companies Owner-Operators as independent contractors for delivery service. Hence, the vehicle utilization of Owner-Operators might directly influence the profitability and service quality of couriers companies as well as their personal incomes. With respect to the inefficient vehicle utilization, it normally represents as underutilized capacities of part-load shipments, empty movements or idle time. In conducting the qualitative research, the researcher has interviewed thirty respondents who consist of Owner-Operators and Operations team staff. According to the relevant qualitative data, the research found that the inefficient activities, such as empty run, unpaired shipments and part load shipments are principally caused by unsteady delivery frequency, lack of business acquisition opportunities and small time window. These causes provide mobile technology with a significant potential to enhance the vehicle efficiency. A Logistical Mobile Application, which is installed in a smart phone or portable electronic devices, offers a cost-effective and real-time information exchange platform between customers and service providers. From the perspectives of respondents, Owner-Operators believe that the mobile app is a new trend of integrating the functions of scanner, GPS and pager. Furthermore, around ninety percent of them perceive that it is a useful tool for improving the vehicle utilization and incomes. However, although the respondents have relatively positive attitudes on this new technology and business model, there are some constraints of its practical effect, due to the boundary and policy of the companies, as well as the population density of New Zealand. KEYWORDS:Mobile Commerce, Mobile App, Owner-Operators, Vehicle Utilization, Logistics Managementen_US
dc.identifier.urihttp://hdl.handle.net/10179/7440
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectExpress serviceen_US
dc.subjectCourier industryen_US
dc.subjectAutomationen_US
dc.subjectManagementen_US
dc.subjectNew Zealanden_US
dc.subjectMobile appsen_US
dc.subjectMobile commerceen_US
dc.subjectOwner-operatorsen_US
dc.subjectVehicle utilizationen_US
dc.subjectLogistics managementen_US
dc.subjectResearch Subject Categories::SOCIAL SCIENCES::Business and economics::Business studiesen_US
dc.titleEnhancing vehicle utilization via a mobile application within the courier industry in New Zealand : a thesis presented in partial fulfilment of the requirement for the degree of Master of Supply Change Management at Massey University, College of Sciences, School of Engineering and Advanced Technology, Manawatu, New Zealanden_US
dc.typeThesisen_US
massey.contributor.authorLuo, Dongwenen_US
thesis.degree.disciplineSupply Chain Managementen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Supply Chain Management (M.S.C.M.)en_US
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