The influences of work engagement and intention to turnover in pilots and cabin crew in a New Zealand based airline organisation : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Psychology at Massey University, Palmerston North, New Zealand
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Date
2010
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Massey University
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Abstract
The motivational process linking job resources with engagement and intention to
turnover was investigated in a New Zealand based airline organisation using an
online survey of pilots and cabin crew (n=132). This study integrated two previously
developed models of engagement, by Schaufeli and Bakker (2004) and May, Gilson
and Harter (2004). The job resources of autonomy, supervisor support, coworker
support and procedural fairness were proposed to relate to engagement through the
activation of the psychological experiences of work related meaningfulness and
psychological safety.
Autonomy, coworker support and procedural fairness contributed significant
explained variance to meaningfulness; while supervisor support, coworker support
and procedural fairness contributed to psychological safety. Meaningfulness
explained significant variance in engagement, which is consistent with the Job
Demands-Resource theory of engagement where job resources are related to
engagement via a motivational pathway. Meaningfulness was found to partially
mediate the relationship between autonomy, supervisor support, procedural fairness
and engagement, while psychological safety partially mediated the relationship
between autonomy and engagement.
Consistent with Schaufeli and Bakker?s (2004) model, engagement was found to be
negatively related to intention to turnover. In addition both meaningfulness and
psychological safety contributed significant variance to intention to turnover. This
suggests that a motivational pathway, provided by meaningfulness, relates job
resources to engagement, while psychological safety becomes important when
addressing turnover intentions. This study has implications for practical application
in organisations.
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Keywords
Airline employees, Employee motivation, Job satisfaction