Boredom in transit : create a positive waiting experience for solo travellers at public transport hubs : a thesis presented in partial fulfilment of the requirements for a Master in Design at Massey University, Wellington, New Zealand. EMBARGOED until 11 February 2026.

Abstract

Waiting at public transport hubs can be the least exciting part of a journey, especially for solo travellers. The extended waiting time at these hubs is often described as boring. While modern technology offers numerous entertainment options to alleviate boredom, its ideal use goes beyond temporary distractions to provide means to experience the immediate surroundings and fnd deeper appreciation and connection. This project looks into the phenomenon of boredom and explores how personal devices can transform tedious experiences and perceptions of public transport hubs, using Wellington Railway Station as a design case. The design development starts with exploratory research, including site visits, observation, and gathering anecdotal information, followed by identifying common themes in initial findings and sourcing relevant literature to support emerging ideas. It explores values beyond functionality in transient spaces, highlights the importance of distinctive features and landmarks, analyses travellers’ shifting motivational states, and examines the use of technology in shaping interactions within public spaces. These insights, along with an iterative design process, have led to the design of Hubble, a mobile app concept that aims to create a positive waiting experience for solo travellers at public transport hubs. Hubble encourages active engagement with the traveller’s surroundings through augmented reality explorations, location-based social interactions and personalised suggestions. It introduces an innovative way of using technology to experience and invigorate public spaces, potentially turning waiting times into moments of delight and leading to a more fulfilling journey.