Risks of e-commerce Recommender Systems: A Scoping Review

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dc.citation.volume28
dc.contributor.authorKathriarachchi E
dc.contributor.authorAlam S
dc.contributor.authorWeerasinghe K
dc.contributor.authorPauleen D
dc.contributor.editorKautz K
dc.date.accessioned2024-11-28T02:23:53Z
dc.date.available2024-11-28T02:23:53Z
dc.date.issued2024-11-25
dc.description.abstractWhile recommender systems (RS) used in e-commerce have improved significantly providing customers with a personalised shopping experience, scholars have constantly raised concerns over the risks associated with e-commerce RS. However, a lack of methodological synthesis of risk-generating events associated with e-commerce recommender systems has curtailed systematic investigation of the risks of e-commerce RS. This paper presents a scoping review aimed at addressing this gap by synthesising different risk-generating events involved with the use of e-commerce RS as reported in the literature that could affect the welfare of customers who use those systems. Accordingly, peer-reviewed research studies published from 2003-2023 were extracted from the SCOPUS database and EBSCOhost platform for review. Sixty-two publications with evidence on risk-generating events of e-commerce RS were considered for the review. Twenty risk-generating events were identified through the review. These events were mapped with the corresponding risks based on existing frameworks on risks of e-commerce. We were able to identify several risk-generating events that had not previously been considered in conceptualising the risks of e-commerce RS. Further, we identified the plurality of the outcomes of risk-generating events which could provide guidance for the evaluation of e-commerce recommender systems from a multistakeholder perspective.
dc.description.confidentialfalse
dc.edition.edition2024
dc.format.pagination1-42
dc.identifier.citationKathriarachchi E, Alam S, Weerasinghe K, Pauleen D. (2024). Risks of e-commerce Recommender Systems: A Scoping Review. Australasian Journal of Information Systems. 28. (pp. 1-42).
dc.identifier.doi10.3127/ajis.v28.4869
dc.identifier.elements-typejournal-article
dc.identifier.issn1039-7841
dc.identifier.urihttps://mro.massey.ac.nz/handle/10179/72117
dc.languageEnglish
dc.publisherAustralasian Association for Information Systems
dc.publisher.urihttps://ajis.aaisnet.org/index.php/ajis/article/view/4869
dc.relation.isPartOfAustralasian Journal of Information Systems
dc.rights(c) 2024 The Author/s
dc.rightsCC BY-NC 4.0
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/deed.en
dc.subjectRisk-generating events
dc.subjecte-commerce
dc.subjectRecommender systems
dc.subjectScoping review
dc.titleRisks of e-commerce Recommender Systems: A Scoping Review
dc.typeJournal article
pubs.elements-id492362
pubs.organisational-groupOther
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