An investigation into the use of quality management techniques in NZ IT projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Information Systems at Massey University

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dc.contributor.authorXu, RuiLin
dc.date.accessioned2017-04-05T02:28:36Z
dc.date.available2017-04-05T02:28:36Z
dc.date.issued2006
dc.description.abstractThe risks in an IT project are very high both because of its complexity and also because the context of rapidly-developing technology leads to a high degree of uncertainty. IT projects should have comprehensive formal quality management fully integrated within all aspects of project management. A review of the quality management in IT project literature suggests, customer-focused TQM is now synonymous with good management. TQM combines the use of computerised data collection and statistical experimentation with a focus on teamwork, group participation and a culture of continuous improvement in operating systems (Robert. 1993). Using the survey methodology and through two case studies, qualitative data was gathered to develop a model of quality management implementation process in New Zealand. Key words: Quality. Total Quality Management (TQM), Quality Control (QC), Quality Assurance (QA), Quality Model.en_US
dc.identifier.urihttp://hdl.handle.net/10179/10693
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectTotal quality managementen_US
dc.subjectInformation technology projectsen_US
dc.subjectManagementen_US
dc.titleAn investigation into the use of quality management techniques in NZ IT projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Information Systems at Massey Universityen_US
dc.typeThesisen_US
massey.contributor.authorXu, RuiLinen_US
thesis.degree.disciplineInformation Systemsen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Science (M. Sc.)en_US
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