An investigation into the use of quality management techniques in NZ IT projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Information Systems at Massey University
dc.contributor.author | Xu, RuiLin | |
dc.date.accessioned | 2017-04-05T02:28:36Z | |
dc.date.available | 2017-04-05T02:28:36Z | |
dc.date.issued | 2006 | |
dc.description.abstract | The risks in an IT project are very high both because of its complexity and also because the context of rapidly-developing technology leads to a high degree of uncertainty. IT projects should have comprehensive formal quality management fully integrated within all aspects of project management. A review of the quality management in IT project literature suggests, customer-focused TQM is now synonymous with good management. TQM combines the use of computerised data collection and statistical experimentation with a focus on teamwork, group participation and a culture of continuous improvement in operating systems (Robert. 1993). Using the survey methodology and through two case studies, qualitative data was gathered to develop a model of quality management implementation process in New Zealand. Key words: Quality. Total Quality Management (TQM), Quality Control (QC), Quality Assurance (QA), Quality Model. | en_US |
dc.identifier.uri | http://hdl.handle.net/10179/10693 | |
dc.language.iso | en | en_US |
dc.publisher | Massey University | en_US |
dc.rights | The Author | en_US |
dc.subject | Total quality management | en_US |
dc.subject | Information technology projects | en_US |
dc.subject | Management | en_US |
dc.title | An investigation into the use of quality management techniques in NZ IT projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Information Systems at Massey University | en_US |
dc.type | Thesis | en_US |
massey.contributor.author | Xu, RuiLin | en_US |
thesis.degree.discipline | Information Systems | en_US |
thesis.degree.grantor | Massey University | en_US |
thesis.degree.level | Masters | en_US |
thesis.degree.name | Master of Science (M. Sc.) | en_US |
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