Building pharmacist-patient relationships : a thesis presented in partial fulfillment of the requirements for the degree of Master of Education (Adult Education) at Massey University, Palmerston North, New Zealand

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dc.contributor.authorHarries, Diane
dc.date.accessioned2017-11-05T19:53:38Z
dc.date.available2017-11-05T19:53:38Z
dc.date.issued2007
dc.description.abstractRelationships between pharmacists and patients have become more important with the adoption of patient-centred care in the provision of healthcare in New Zealand. Competence standards for communication and relationship building, which have been introduced for pharmacists, highlight the importance of continuing professional development for best practice. This study explored how pharmacists built relationships with patients and how communication skills training might contribute to this process. A quantitative survey method including both closed and open questions was used to elicit the views of pharmacists and this was analysed using an interpretive process. Pharmacists were found to build relationships using a friendly and respectful approach with appropriate questioning and listening techniques and checking for understanding. It took time to build relationships, but they were seen as essential. Learning to build relationships happened during everyday practice over time. Focused study with experiential methods was seen as helpful by some respondents, although transfer of this learning to practice in real life was found to be challenging. The literature supported these findings including the recognition of difficulty with implementing changes into practice.en_US
dc.identifier.urihttp://hdl.handle.net/10179/12230
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectNew Zealanden_US
dc.subjectPharmacist and patienten_US
dc.subjectCommunication in pharmacyen_US
dc.titleBuilding pharmacist-patient relationships : a thesis presented in partial fulfillment of the requirements for the degree of Master of Education (Adult Education) at Massey University, Palmerston North, New Zealanden_US
dc.typeThesisen_US
massey.contributor.authorHarries, Diane
thesis.degree.disciplineAdult Educationen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Education (M. Ed.)en_US
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