Examining the Well-being of Citizens' Satisfaction: Comparing smart cities in Malaysia and China

Abstract

In the digital era, smart cities are a potential solution as cities get more crowded and complex. This study investigates and assesses whether citizens' well-being is promoted by developing a smart city, consistent with Sustainable Development Goals 3 and 11. Online questionnaires were distributed to 105 and 134 citizens residing in Malaysia and China's smart cities respectively. Data was analysed using a structural equation modelling technique (SEM). This research supports the theoretical underpinnings of how smart cities are considered to be developed and the importance of citizen satisfaction as a mediator when evaluating citizens' well-being.