Intercultural conflicts between New Zealanders and Japanese under business conditions : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Japanese at Massey University

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dc.contributor.authorOshika, Yuko
dc.date.accessioned2015-02-01T21:01:24Z
dc.date.available2015-02-01T21:01:24Z
dc.date.issued2001
dc.description.abstractCultural diversity includes many different values and behaviours. This frequently causes intercultural conflicts and communication break-downs. If people do not know these differences, they cannot know the reasons for these communication failures. People who communicate with others from different cultural groups, therefore, have to be aware of the different cultural values and communication rules these target cultural groups have. When New Zealanders work with the Japanese people, what are the factors to prevent communication? This dissertation aims to answer this question. An interview survey was held in order to analyse successful cases and unsuccessful cases of intercultural communication between New Zealanders and Japanese under work conditions. The Japanese managers and employees were interviewed to investigate what intercultural aspects these New Zealanders have to be aware of. The research results show that; (1) different styles of work, (2) senses of responsibility - individual responsibility / group responsibility -, and (3) different ways of apologising frequently cause problems. All of these three aspects are related to the individualism-collectivism dimension of culture. These results indicate that this conceptual difference, individualism-collectivism, is the biggest cultural dimension which causes intercultural conflicts as a number of researchers argue This aspect, therefore, has to be taught in Japanese language courses or job training courses to avoid these frequent conflicts and failures of intercultural communication between New Zealanders and Japanese.en_US
dc.identifier.urihttp://hdl.handle.net/10179/6196
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectSocial valuesen_US
dc.subjectIntercultural communicationen_US
dc.subjectBusiness etiquetteen_US
dc.subjectNew Zealanden_US
dc.subjectJapanen_US
dc.titleIntercultural conflicts between New Zealanders and Japanese under business conditions : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Japanese at Massey Universityen_US
dc.typeThesisen_US
massey.contributor.authorOshika, Yukoen_US
thesis.degree.disciplineJapaneseen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Arts (M. A.)en_US
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