The prevalence of interpersonal conflict in the work place and its relationship to gender, functional position and style of conflict resolution : a thesis presented in partial fulfillment of the requirements for a degree of Masters of Arts in Psychology at Massey University

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dc.contributor.authorDoolan, Scott
dc.date.accessioned2015-05-12T23:10:37Z
dc.date.available2015-05-12T23:10:37Z
dc.date.issued2000
dc.description.abstractAt present there is limited research on the prevalence of interpersonal conflict in the workplace. This study developed an escalation model on interpersonal conflict in the workplace and used it to research the prevalence of interpersonal conflict in the workplace and its interaction with conflict resolution styles. One hundred and twenty three employees from a public and a private organisation responded to a questionnaire, which included the Rahim Organisational Conflict Inventory. The results of this study identified that the prevalence of interpersonal conflict in the workplace is very high and that this prevalence decreased as the intensity of the conflict increased. Furthermore, the findings suggested that peoples' use of conflict resolution strategies vary as the intensity of the conflict increases. Lastly, the prevalence of conflict resolution styles in this study did not match previous research findings on cultural differences in dealing with interpersonal conflict. The implications of this study are that extensive research should be conducted on the escalation model of interpersonal conflict in the workplace. This would establish national norms so organisations could use these to determine whether their organisation has too little or too much interpersonal conflict.en_US
dc.identifier.urihttp://hdl.handle.net/10179/6559
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectInterpersonal conflicten_US
dc.subjectConflict management, New Zealanden_US
dc.subjectWork psychologyen_US
dc.titleThe prevalence of interpersonal conflict in the work place and its relationship to gender, functional position and style of conflict resolution : a thesis presented in partial fulfillment of the requirements for a degree of Masters of Arts in Psychology at Massey Universityen_US
dc.typeThesisen_US
massey.contributor.authorDoolan, Scotten_US
thesis.degree.disciplinePsychologyen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Arts (M.A.)en_US
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