The impact of cultural intelligence in facilitating expatriate performance : the mediating role of cultural adjustment and cultural effectiveness : a 152.800 thesis presented in partial fulfilment of the requirement of the degree of Master of Management at Massey University
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Date
2012
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Massey University
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Abstract
Expatriate studies have primarily focused on cross-cultural adjustment. Meanwhile job performance
of expatriates, a critical factor contributing to the success of organisations, has received limited attention.
Previous research has acknowledged that cultural issues are one of the main factors associated
with expatriate success. The recently developed concept, cultural intelligence (CQ) is a dynamic
cultural competency that potentially sheds new light on complex expatriate literature. The primary
objective of the present study is to examine the influence of CQ in facilitating expatriate job performance.
In addition, the study seeks to investigate the mediating effects of cultural adjustment, job
satisfaction, and cultural effectiveness, as well as the impact of social support on expatriate adjustment.
A sample of 226 Western expatriates from nineteen countries working for MNCs and resident in
China completed the survey. Structural Equation Modelling was employed to test a model illustrating
the causal relationship between key elements of expatriate effectiveness. The results of the study
indicate that CQ is a significant predictor for cross-cultural adjustment and cultural effectiveness,
which in turn affect job performance. Additionally, perceived organisational support was found to be
a strong predictor of job satisfaction. Somewhat surprisingly, no direct relationship was found in the
present study between job satisfaction and job performance.
This research contributes to expatriate literature by providing empirical evidence that CQ is a critical
and direct predicting factor for cultural adjustment and effectiveness, and further, indirectly impacts
work outcomes such as job satisfaction and job performance. This study provides international human
resources management suggestions that MNCs should consider CQ as one of the key selection
criteria for selecting potential expatriate candidates. Furthermore, the present study asserts that it is
critical for MNCs to provide continuing cultural training and organisational support in order to assist
expatriates adjust to local culture and thus deliver job performance, as well as enhance their job
satisfaction.
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Keywords
Expatriates, Job performance, Cultural intelligence, Cross-cultural adjustment