Journal Articles
Permanent URI for this collectionhttps://mro.massey.ac.nz/handle/10179/7915
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Item Employee Experiences and Productivity in Flexible Work Arrangements: A Job Demands–Resources Model Analysis from New Zealand(MDPI (Basel, Switzerland), 2025-09-06) Crooney L; Tootell B; Scott JPurpose: This study investigates the relationship between flexible working arrangements (FWAs), employee experiences (EEs), and perceived productivity (PP) in the context of New Zealand employees. The study aims to understand how opportunities and challenges within FWAs impact employee productivity, utilising the Job Demands–Resources (JD-R) model as a theoretical framework. Design/methodology/approach: A survey was conducted with 176 employees who transitioned from traditional office settings to FWAs. Data were collected using a structured questionnaire measuring work demand, autonomy, employee experiences, and perceived productivity. The analysis involved correlational and moderated regression techniques to assess the relationships between the variables. Findings: The study found that positive employee experiences (expressed as opportunities) are significantly associated with higher perceived productivity (r = 0.610, p < 0.001), while negative experiences (expressed as challenges) are associated with lower perceived productivity (r = 0.515, p < 0.001). Moreover, management strategies were found to moderate these relationships, further influencing perceived productivity. Originality: This research contributes to the understanding of how FWAs, when effectively managed, can enhance employee productivity by fostering positive experiences. It also highlights the importance of addressing challenges to mitigate negative impacts on productivity. The use of the JD-R model offers a novel approach to exploring these dynamics in the context of FWAs. Practical and social implications: Organisations can enhance productivity by focusing on management strategies that amplify positive employee experiences and reduce challenges within FWAs. Effective FWAs can improve work–life balance, employee wellbeing, and organisational commitment, contributing to a more satisfied and productive workforce.Item Reality vs expectations: An exploratory study of New Zealand nurses' perceptions of HR measures(13/03/2018) Tretiakov A; Hunter I; Tootell B; Wilson S; Toulson PWhen nurses believe that human resources (HR) measures used to record data describing their work are inappropriate, it may result in low engagement in the measurement process and in higher on-the-job stress, and it may be indicative of problems in the HR system. The purpose of the present study is to explore nurses' views on which HR measures are most appropriate for use in the healthcare sector and their perceptions of the current practice at their organisations. A cross-sectional survey of registered nurses in New Zealand was conducted, resulting in N=916. The respondents rated commonly used HR measures for importance and indicated whether they are used in their organisations. The data were analysed by using graphical representations of descriptive statistics to identify patterns in the relationship between perceived importance and perceived use of HR measures. Patient satisfaction and nurses' competencies measures were seen as both highly important and in use. However, a group of measures related to nurses' job satisfaction and empowerment stood out as, from nurses' perspectives, highly important but relatively unused. The results suggest that in healthcare organisations in New Zealand there is a divergence between nurses' ideas about the best HR measurement practice and their perceptions of the current practice. We argue that to address the underlying causes of the divergence and to mitigate its negative effects, healthcare organisations should involve nurses in making decisions regarding the use of HR measures.
