Cultural competency in New Zealand industrial and organisational psychology and human resource management professionals and students: is personality or experience a better predictor? : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Auckland, New Zealand
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Date
2009
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Massey University
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Abstract
This thesis explores the relevance of Bio Data verses Personality for predicting Cultural
Competence among Industrial and Organisational Psychology and Human Resource
Management professionals and students in New Zealand. It also explores the relevance
of the model (D.W. Sue, 2001) of Cultural Competence currently in use by the New
Zealand Psychologists board and also the relevance of a four factor model of Cultural
Intelligence (Early & Ang, 2003). The sample consisted of 113 participants drawn from
a population of Industrial and Organisational Psychology, and Human Resource
Management professionals and students. A questionnaire which measures the predictors
of the Big Five Personality Factors (Goldberg, 1999), and Bio Data, and the criterion
variables of Cultural Intelligence (Earley & Ang, 2003) and questions constructed
specifically for this thesis was distributed online. The criterion variables were based on
an existing three part (Awareness, Knowledge and Skills) Multidimensional Model for
Developing Cultural Competence by D.W. Sue (2001). The results of this research were
obtained through exploratory factor analysis and subsequent multiple regression
analysis. A new model was constructed to represent the tested predictor and criterion
relationship. Results suggest that overall Personality is a better predictor of Cultural
Competence, with the Personality Factor of Agreeableness being the highest weighted
Personality Factor. D.W Sue’s (2001) Multidimensional Model for Developing Cultural
Competence maintained its three part structure in the analysis and consequently seems
relevant to the unique socio-cultural, organisational and professional setting of the
tested group. Ang and colleagues (Ang, Van Dyne, Koh, Ng, Templer, Tay &
Chandraseker, 2007) Cultural Intelligence Scale maintained its four part factor structure
and was reliable for this thesis.
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Keywords
Cultural intelligence, Cultural competence